Customer Service Representative
School Tours of America, Houston, TX, United States
The bilingual
Customer Service Representative
focuses on supporting parents and participants by providing timely responses to inquiries, assisting with trip-related updates, and managing front-line communications. This role excludes accounting responsibilities and is fully centered on phone and email support.
Customer service position hours are
8:30-5:00 p.m.
Answer incoming calls and respond to general trip-related questions.
Compile logs for calls (weekly numbers).
Help manage customer service phone lines and return voicemails.
Take and process payments by phone.
Support parents with portal accounts, MyTour Fund, and login issues.
Assist with cancellations and waitlist questions.
Handle customer complaints by phone or email (contact and communicate issues with TC, their assistant if needed, or accounting team to resolve issues).
Complete accounting passenger changes in registration (occupancy change, updating address, date of birth, email, land only, etc.)
Relay questions or concerns to appropriate team members as needed.
Process return mail from participants.
Assist accounts receivable (if time permits).
1+ years in customer service or administrative role.
Candidates must be able to read, write, and speak both English and Spanish.
Comfortable working with parents and resolving concerns.
Task follow-through
Filing accuracy
Discretion with sensitive data
Pay: Based on experience and education (Salaried)
Benefits Include:
Health Insurance (AETNA)
Dental Insurance (Guardian)
Vision Insurance (VSP)
Simple IRA with 4% company match (VOYA)
Life Insurance, Long-Term Disability, AD&D (Principal) – after 90 days
15 PTO days annually (vacation & sick combined)
#J-18808-Ljbffr
Customer Service Representative
focuses on supporting parents and participants by providing timely responses to inquiries, assisting with trip-related updates, and managing front-line communications. This role excludes accounting responsibilities and is fully centered on phone and email support.
Customer service position hours are
8:30-5:00 p.m.
Answer incoming calls and respond to general trip-related questions.
Compile logs for calls (weekly numbers).
Help manage customer service phone lines and return voicemails.
Take and process payments by phone.
Support parents with portal accounts, MyTour Fund, and login issues.
Assist with cancellations and waitlist questions.
Handle customer complaints by phone or email (contact and communicate issues with TC, their assistant if needed, or accounting team to resolve issues).
Complete accounting passenger changes in registration (occupancy change, updating address, date of birth, email, land only, etc.)
Relay questions or concerns to appropriate team members as needed.
Process return mail from participants.
Assist accounts receivable (if time permits).
1+ years in customer service or administrative role.
Candidates must be able to read, write, and speak both English and Spanish.
Comfortable working with parents and resolving concerns.
Task follow-through
Filing accuracy
Discretion with sensitive data
Pay: Based on experience and education (Salaried)
Benefits Include:
Health Insurance (AETNA)
Dental Insurance (Guardian)
Vision Insurance (VSP)
Simple IRA with 4% company match (VOYA)
Life Insurance, Long-Term Disability, AD&D (Principal) – after 90 days
15 PTO days annually (vacation & sick combined)
#J-18808-Ljbffr