Senior Customer Service Representative
K&G Fashion Superstore, Charlotte, NC, United States
Overview
For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.
We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.
We Have Immediate Openings – Start Right Away!
Competitive hourly rates
Flexible schedules to meet your availability!
Tuition reimbursement
Generous employee discount on first purchase
Ongoing discounts on purchases made at any Tailored Brands store.
Benefits
Competitive hourly rates
Flexible schedules to meet availability
Tuition reimbursement
Generous employee discount on first purchase
Ongoing discounts on purchases made at Tailored Brands stores
What You Bring
Customer service – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
Desire to learn and adapt to new programs
Ability to work well with associates at all levels and contribute to a positive work environment
Responsibilities
Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, including assisting management with register opening and closing procedures, monitoring cash handling, performing audits and end-of-shift drawer counts, following standard operating procedures for handling customer purchases, returns, exchanges, store credits, and discounted transactions, and properly securing cash and other negotiable documents
Incorporating suggestive selling techniques when assisting customers and responding to inquiries and needs
Assisting with replenishing merchandise, store layout, recovery, general housekeeping, and monitoring and maintenance of floor stock and fitting room areas
Maintaining awareness of product knowledge information, POS instructions, merchandise promotions, and advertisements
Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder to reach merchandise or supplies, and distinguish fabric patterns and colors
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
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We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.
We Have Immediate Openings – Start Right Away!
Competitive hourly rates
Flexible schedules to meet your availability!
Tuition reimbursement
Generous employee discount on first purchase
Ongoing discounts on purchases made at any Tailored Brands store.
Benefits
Competitive hourly rates
Flexible schedules to meet availability
Tuition reimbursement
Generous employee discount on first purchase
Ongoing discounts on purchases made at Tailored Brands stores
What You Bring
Customer service – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
Desire to learn and adapt to new programs
Ability to work well with associates at all levels and contribute to a positive work environment
Responsibilities
Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, including assisting management with register opening and closing procedures, monitoring cash handling, performing audits and end-of-shift drawer counts, following standard operating procedures for handling customer purchases, returns, exchanges, store credits, and discounted transactions, and properly securing cash and other negotiable documents
Incorporating suggestive selling techniques when assisting customers and responding to inquiries and needs
Assisting with replenishing merchandise, store layout, recovery, general housekeeping, and monitoring and maintenance of floor stock and fitting room areas
Maintaining awareness of product knowledge information, POS instructions, merchandise promotions, and advertisements
Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder to reach merchandise or supplies, and distinguish fabric patterns and colors
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
#J-18808-Ljbffr