Customer Service and Order Entry
MLC Manufacturing home of Multi Lab Cabinetry, Spring Lake, MI, United States
MLC Manufacturing
Spring Lake, Michigan
Full-Time | 1st Shift (6:00am – 4:30pm, Monday–Thursday)
MLC Manufacturing is a growing sheet metal fabrication company seeking a reliable, organized, and customer-focused individual to join our team on
1st Shift . This position plays a critical role in supporting customers and ensuring accurate order processing within our manufacturing environment.
We are looking for someone who thrives in a fast-paced setting, communicates professionally, and pays close attention to detail.
Position Overview The Customer Service & Order Entry team member is responsible for managing customer communication, entering and processing orders accurately, coordinating with internal departments, and ensuring a smooth flow of information from quote to production. This role works closely with sales, production, shipping, and management to ensure customer expectations are met.
Key Responsibilities Customer Service
Serve as the primary point of contact for customers via phone and email
Respond to customer inquiries regarding quotes, order status, lead times, pricing, and delivery
Provide professional, prompt, and accurate communication
Build and maintain strong customer relationships
Resolve customer concerns in a timely and courteous manner
Order Entry & Processing
Accurately enter customer purchase orders into ERP/software system
Verify pricing, quantities, material specifications, and due dates
Review drawings and part revisions for accuracy
Coordinate with estimating and production to confirm feasibility and timelines
Issue order confirmations to customers
Process order changes, revisions, and cancellations
Production Coordination
Communicate customer requirements to production team
Ensure jobs are released properly to the floor
Track open orders and monitor progressAssist in prioritizing jobs based on customer deadlines
Work with shipping to coordinate delivery schedules
Administrative & Documentation
Maintain organized digital and physical job files
Track revisions and maintain accurate documentation
Assist with quoting follow-ups
Support management with reports and order tracking
Ensure compliance with company procedures
Qualifications
Previous customer service experience (manufacturing environment preferred)
Order entry experience strongly preferred
Strong attention to detail and accuracy
Ability to read basic manufacturing drawings (preferred but not required)
Comfortable working with ERP/MRP systems and Microsoft Office
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Team-oriented mindset
What We’re Looking For
Professional and dependable
Organized and process-driven
Strong problem-solving skills
Positive attitude and willingness to learn
Ability to work independently while supporting a team
What We Offer
Full-time, stable employment
4-day work week (Monday–Thursday)
Competitive compensation (based on experience)
Health, dental, and vision insurance
401(k)
Paid time off
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Spring Lake, Michigan
Full-Time | 1st Shift (6:00am – 4:30pm, Monday–Thursday)
MLC Manufacturing is a growing sheet metal fabrication company seeking a reliable, organized, and customer-focused individual to join our team on
1st Shift . This position plays a critical role in supporting customers and ensuring accurate order processing within our manufacturing environment.
We are looking for someone who thrives in a fast-paced setting, communicates professionally, and pays close attention to detail.
Position Overview The Customer Service & Order Entry team member is responsible for managing customer communication, entering and processing orders accurately, coordinating with internal departments, and ensuring a smooth flow of information from quote to production. This role works closely with sales, production, shipping, and management to ensure customer expectations are met.
Key Responsibilities Customer Service
Serve as the primary point of contact for customers via phone and email
Respond to customer inquiries regarding quotes, order status, lead times, pricing, and delivery
Provide professional, prompt, and accurate communication
Build and maintain strong customer relationships
Resolve customer concerns in a timely and courteous manner
Order Entry & Processing
Accurately enter customer purchase orders into ERP/software system
Verify pricing, quantities, material specifications, and due dates
Review drawings and part revisions for accuracy
Coordinate with estimating and production to confirm feasibility and timelines
Issue order confirmations to customers
Process order changes, revisions, and cancellations
Production Coordination
Communicate customer requirements to production team
Ensure jobs are released properly to the floor
Track open orders and monitor progressAssist in prioritizing jobs based on customer deadlines
Work with shipping to coordinate delivery schedules
Administrative & Documentation
Maintain organized digital and physical job files
Track revisions and maintain accurate documentation
Assist with quoting follow-ups
Support management with reports and order tracking
Ensure compliance with company procedures
Qualifications
Previous customer service experience (manufacturing environment preferred)
Order entry experience strongly preferred
Strong attention to detail and accuracy
Ability to read basic manufacturing drawings (preferred but not required)
Comfortable working with ERP/MRP systems and Microsoft Office
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Team-oriented mindset
What We’re Looking For
Professional and dependable
Organized and process-driven
Strong problem-solving skills
Positive attitude and willingness to learn
Ability to work independently while supporting a team
What We Offer
Full-time, stable employment
4-day work week (Monday–Thursday)
Competitive compensation (based on experience)
Health, dental, and vision insurance
401(k)
Paid time off
#J-18808-Ljbffr