Senior Customer Asset Management Specialist
Ritchie Bros., Monrovia, CA, United States
About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About The Team As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
Job Description This role serves as the Subject Matter Expert (SME) for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.
Responsibilities
Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes
Assist your Supervisor or Manager in projects as they come up
Serve as a peer role model in reference to attendance, knowledge and problem solving
Work with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processes
Inform & and enforce Terms & Conditions to customers
Review asset situation and recommend next steps including relocation and abandonment
Review Site Management Specialist’s escalations and determine best path for solution
Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
Provide recommendations on process updates/changes to Supervisor
SME for Site Management Specialist
Present solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issue
Coordinate with other departments to ensure customer satisfaction
Flexible and willing to perform other tasks as assigned
Qualifications
3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities
Highly organized and able to concurrently handle multiple tasks and projects
Flexible schedule
Ability to work evenings, weekends and stat holidays as required
Must be fluent in English, both written and verbal
Spanish and French an asset
Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
#J-18808-Ljbffr
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About The Team As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
Job Description This role serves as the Subject Matter Expert (SME) for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.
Responsibilities
Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes
Assist your Supervisor or Manager in projects as they come up
Serve as a peer role model in reference to attendance, knowledge and problem solving
Work with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processes
Inform & and enforce Terms & Conditions to customers
Review asset situation and recommend next steps including relocation and abandonment
Review Site Management Specialist’s escalations and determine best path for solution
Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
Provide recommendations on process updates/changes to Supervisor
SME for Site Management Specialist
Present solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issue
Coordinate with other departments to ensure customer satisfaction
Flexible and willing to perform other tasks as assigned
Qualifications
3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities
Highly organized and able to concurrently handle multiple tasks and projects
Flexible schedule
Ability to work evenings, weekends and stat holidays as required
Must be fluent in English, both written and verbal
Spanish and French an asset
Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
#J-18808-Ljbffr