Account Executive (New York) New Remote (USA - New York City, NY)
Pager, New York, NY, United States
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
PagerDuty is seeking an Account Executive (AE) to join our high‑performing, customer‑focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C‑level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi‑product adoption. This is an exciting opportunity to shape the customer’s journey, close high‑value deals, and accelerate PagerDuty’s growth in the enterprise market.
The ideal candidate is a relationship‑driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
Key Responsibilities
Own and grow a defined set of enterprise accounts by driving upsell, cross‑sell, and expansion opportunities.
Build and maintain trusted executive relationships through regular in‑person engagement and consultative selling.
Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
Execute complex, multi‑product sales motions and partner with Solution Consultants for technical validation and proof‑of‑concept activities.
Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long‑term retention.
Basic Qualifications
8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
Proven success managing a quota in complex, long‑cycle enterprise sales.
Demonstrated experience selling to and influencing C‑level executives.
Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
Bachelor’s degree or equivalent experience.
Preferred Qualifications
Expertise applying MEDDICC and Command of the Message (COM) methodologies.
Experience managing high‑value accounts.
Track record of success with multi‑product sales and solution‑based selling models.
Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
Strategic thinker with exceptional communication, negotiation, and relationship‑building skills.
The base salary range for this position is $130,000 - 154,000 USD (50/50). This role may also be eligible for bonus, commission, equity, and/or benefits.
Your package may include:
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Mental wellness programs
*Eligibility may vary by role, region, and tenure Location Restrictions PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we
cannot
employ candidates residing in:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
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PagerDuty is seeking an Account Executive (AE) to join our high‑performing, customer‑focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C‑level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi‑product adoption. This is an exciting opportunity to shape the customer’s journey, close high‑value deals, and accelerate PagerDuty’s growth in the enterprise market.
The ideal candidate is a relationship‑driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
Key Responsibilities
Own and grow a defined set of enterprise accounts by driving upsell, cross‑sell, and expansion opportunities.
Build and maintain trusted executive relationships through regular in‑person engagement and consultative selling.
Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
Execute complex, multi‑product sales motions and partner with Solution Consultants for technical validation and proof‑of‑concept activities.
Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long‑term retention.
Basic Qualifications
8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
Proven success managing a quota in complex, long‑cycle enterprise sales.
Demonstrated experience selling to and influencing C‑level executives.
Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
Bachelor’s degree or equivalent experience.
Preferred Qualifications
Expertise applying MEDDICC and Command of the Message (COM) methodologies.
Experience managing high‑value accounts.
Track record of success with multi‑product sales and solution‑based selling models.
Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
Strategic thinker with exceptional communication, negotiation, and relationship‑building skills.
The base salary range for this position is $130,000 - 154,000 USD (50/50). This role may also be eligible for bonus, commission, equity, and/or benefits.
Your package may include:
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Mental wellness programs
*Eligibility may vary by role, region, and tenure Location Restrictions PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we
cannot
employ candidates residing in:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
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