Primary Office Location:

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Position Title: Mortgage Collection Representative 1

Business Unit: Mortgage Administration

Reports to: Supervisor of Default Servicing

Position Overview:

This position is primarily responsible for remediation of delinquent bank owned, Government Sponsored Enterprise (GSE) and Private Investor real estate secured accounts ensuring timely contact with borrowers, proper system notations of all attempts and borrower conversations.

Primary Responsibilities:

Attempts to contact borrowers utilizing effective human relation skills, to collect on delinquent mortgage loans, researches loan origination documentation and electronic file to determine other means of reaching the borrower and initiates skip-tracing efforts if warranted.

Achieves productivity goals as set by management. Calls/Contact/Promises along with response time to all inbound calls - achieving time to answer goals as set by management.

Ensures complete and concise notation on banks system of all attempts, conversations, promise to pay arrangements, alternate financial arrangements, letters mailed, payments received, maintenance requests, etc. and sets an appropriate follow-up date to ensure promise kept.

Ensures proper account maintenance is completed to comply with the FCRA, CFPB, SCRA, etc. and system data integrity to allow for accurate reporting required internally and externally for the FNMA and the FHLMC. Complies with all GSE standards to attempt contact every 5-7 days until right party contact (RPC) is achieved.

Reviews records and transactions, resolves misapplied payments, researches transactions, organizes and summarizes information and data accurately and timely for all portfolios.

Ensures proper loan maintenance to accurately flag loans such as foreclosure or bankruptcy, non-post, restricted, etc.Maintains proper ledger of all foreclosure related expenses and credits to ensure proper collection.

Complies with all policies, procedures and regulations.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

MS PowerPoint - Basic Level

Knowledge of laws that relate to foreclosure, repossession and fair debt.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

","

Primary Office Location:

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Increase your chances of an interview by reading the following overview of this role before making an application.

We are seeking a motivated and detail-oriented Collections Agent to support recovery efforts across third-party accounts, including credit cards, student loans, and commercial collections. This individual will be responsible for managing a portfolio of accounts, driving timely payments, and maintaining strong communication with clients while meeting performance goals.\nKey Responsibilities:\nManage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts\nContact debtors via phone, email, and fax to discuss account status and secure payment\nNegotiate payment plans, settlements, and payoff deadlines in alignment with company policies\nProcess requests for authorization hold removals and ensure timely follow-up\nUtilize skip tracing techniques to locate hard-to-reach individuals\nInvestigate and resolve billing discrepancies, disputes, and client concerns\nMonitor aging reports to ensure timely collection and accurate account status updates\nMaintain detailed and accurate records of all collection activities and communications\nBuild professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies\nOvercome objections and provide solutions to facilitate payment, including suggesting alternative payment options\nQualifications:\nExperience in third-party collections (credit card, student loan, or commercial collections preferred)\nStrong negotiation and problem-solving skills with the xywuqvp ability to handle objections effectively\nExcellent written and verbal communication skills\nAbility to work in a fast-paced, metrics-driven environment and meet monthly performance goals\nHigh level of professionalism and ability to remain calm under pressure\nStrong attention to detail and organizational skills\nExperience with skip tracing tools and techniques\nAbility to assess financial situations and determine appropriate repayment solutions\nProven track record of meeting or exceeding collection targets

","MULTIPLE OPENINGS! APPLY NOW FOR CONSIDERATION!

Increase your chances of an interview by reading the following overview of this role befor...","Collections Specialist",[110],["B","3169871556"],"Work at Phaxis","10 hours ago","/jobs/3169871556-collections-specialist","Columbus, OH, United States","/jobs?keyword=Phaxis","/jobs?location=Columbus%2C+OH%2C+United+States","/jobs?keyword=Collections+Specialist",{"_65":66,"_67":111,"_69":112,"_71":113,"_73":114},"Columbus","Columbus, OH, United States, 43224","OH","43224",["D",1775473200000],"BCforward","Job Description:\nPlease make an application promptly if you are a good match for this role due to high levels of interest.\nResponsibilities:\nManage a portfolio of assigned delinquent accounts.\nInitiate contact with debtors via phone, email, and written correspondence to discuss balances, options, and negotiate payment arrangements.\nDocument all collection activities, communications, and arrangements in accordance with client standards and federal regulations.\nProvide customer service by responding to inquiries, delivering accurate information, and addressing concerns.\nUse skip tracing techniques and tools to locate hard-to-reach debtors.\nPerform related duties as required by the role.\nRequired Skills & Qualifications:\nStrong negotiation and persuasion abilities with respectful, professional communication.\nEffective verbal and written communication, active listening, and empathy.\nAbility to handle difficult conversations and resolve conflicts with composure.\nDetail orientation with sound organization and time management.\nReliability and ability to work flexible day, evening, and weekend hours as required.\nBasic computing skills.\nAbility to obtain required collection license upon placement.\nPreferred Skills:\nHigh school diploma or equivalent; some college coursework in business or related fields preferred.\n0–1 years of experience in collections or customer service, preferably in financial or credit environments.\nProficiency with collections software, CRM systems, and Microsoft Office Suite. xywuqvp\nFamiliarity with debt collection laws, regulations, and compliance requirements.\n","Job Description:\nPlease make an application promptly if you are a good match for this role due to high levels of interest.\nResponsibilities:\nManage...",[126],["B","3169931715"],"Work at BCforward","/jobs/3169931715-collections-specialist","Indianapolis, IN, United States","/jobs?keyword=BCforward","/jobs?location=Indianapolis%2C+IN%2C+United+States",{"_65":66,"_67":127,"_69":128,"_71":129,"_73":130},"Indianapolis","Indianapolis, IN, United States, 46262","IN","46262",["D",1775492231000],"CFS","

Debt Collections Specialist

Location: Columbus, Ohio
Pay Rate: $18.75 per hour
Employment Type: Full-Time
Industry: Third-Party Collections

Job Description

Our client, a reputable third-party collections agency, is seeking an experienced Debt Collections Specialist to join their team in Columbus, Ohio. The Debt Collections Specialist will be responsible for managing delinquent accounts while maintaining professionalism and compliance with regulations. This role requires strong communication skills, skip tracing experience, and the ability to negotiate payment arrangements. As a Debt Collections Specialist, you will handle a high-volume portfolio and use various tools to locate consumers and update account information. The ideal Debt Collections Specialist is motivated, detail-oriented, and comfortable working in a performance-driven environment.

Responsibilities

\n
The Debt Collections Specialist will conduct outbound and inbound calls to consumers regarding past-due accounts.
\n
\n
Utilize skip tracing tools and investigative techniques to locate consumers and update contact information.
\n
\n
Negotiate payment arrangements, settlements, or payment plans in accordance with client guidelines.
\n
\n
Adhere to FDCPA regulations, company policies, and compliance standards.
\n
\n
Document all interactions, updates, and account activity in the system accurately.
\n
\n
Meet performance metrics related to recovery rates, call activity, and compliance.
\n
\n
Collaborate with supervisors and team members to ensure efficient account resolution.
\n

","

Debt Collections Specialist

Location: Columbus, Ohio
Pay Rate: $...","Debt Collections Specialist",[143],["B","2937816166"],"Work at CFS","5 hours ago","/jobs/2937816166-debt-collections-specialist","/jobs?keyword=CFS","/jobs?keyword=Debt+Collections+Specialist",{"_65":66,"_67":111,"_69":106,"_71":113},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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