Customer Service Representative
Rooter Plus, Cumming, GA, United States
Customer Service Representative
Earn up to $55k annually with multiple income sources! Base Pay: $20/hr based on experience! Performance incentives up to $325/month for booking rate, call quality, and overall teamwork! SPIFFS! Restoration Referral: $50-$200 based on final invoice amount Membership Sales: $20 each sale Happy Calls/Selling Aging Estimate: $20 5-Star Review: $20 Monthly breakfast with prizes & rewards! Potential annual earnings: up to $55k annually depending on your skills, performance, and drive! Location: Cumming, GA Hours: Full-time, 8-hour shift Flexible availability required Weekend shifts required Benefits: Multiple streams of income! $3,000 employee referral bonus for finding our next commercial & residential technician! Medical, dental, and vision insurance Life insurance: $50,000 company-paid policy Short and long-term disability Legal shield 401(k) retirement plan with company matching up to 2% Up to 3 weeks paid vacation (based on tenure) Flexible scheduling + start times Real opportunities for growth and advancement We're committed to your growth through regular 1:1 coaching and weekly trainingwhether it's building soft skills or learning company protocols, we make sure you have the tools to succeed Requirements: Strong teamwork, collaboration, and a positive, can-do attitude Excellent communication skills with a professional and friendly phone presence Ability to multitask and stay organized in a fast-paced environment High energy, enthusiasm, and a commitment to delivering top-notch customer care Computer proficiency (ServiceTitan experience is a plus) Dependability, punctuality, and strong attention to detail Summary: Join RooterPLUS! as a Customer Service Representative earning up to $55k annually through multiple revenue streams! In this fast-paced role, you'll handle inbound calls, schedule services, update customer accounts, and support daily office operations with top-tier professionalism and care. The ideal candidate is a motivated, customer-focused professional with flexible availability, including evenings and weekends. A positive attitude, strong communication skills, and a team-oriented mindset are essential for thriving in our supportive, high-energy environment. What you'll do: Be the first point of contact for customers, creating a positive and memorable experience Receive inbound calls, schedule services, and keep customers updated throughout the day Accurately maintain customer accounts in ServiceTitan and handle purchase orders and payments Provide clear, empathetic communicationbuilding strong relationships with both customers and teammates Support office operations with general administrative duties
Earn up to $55k annually with multiple income sources! Base Pay: $20/hr based on experience! Performance incentives up to $325/month for booking rate, call quality, and overall teamwork! SPIFFS! Restoration Referral: $50-$200 based on final invoice amount Membership Sales: $20 each sale Happy Calls/Selling Aging Estimate: $20 5-Star Review: $20 Monthly breakfast with prizes & rewards! Potential annual earnings: up to $55k annually depending on your skills, performance, and drive! Location: Cumming, GA Hours: Full-time, 8-hour shift Flexible availability required Weekend shifts required Benefits: Multiple streams of income! $3,000 employee referral bonus for finding our next commercial & residential technician! Medical, dental, and vision insurance Life insurance: $50,000 company-paid policy Short and long-term disability Legal shield 401(k) retirement plan with company matching up to 2% Up to 3 weeks paid vacation (based on tenure) Flexible scheduling + start times Real opportunities for growth and advancement We're committed to your growth through regular 1:1 coaching and weekly trainingwhether it's building soft skills or learning company protocols, we make sure you have the tools to succeed Requirements: Strong teamwork, collaboration, and a positive, can-do attitude Excellent communication skills with a professional and friendly phone presence Ability to multitask and stay organized in a fast-paced environment High energy, enthusiasm, and a commitment to delivering top-notch customer care Computer proficiency (ServiceTitan experience is a plus) Dependability, punctuality, and strong attention to detail Summary: Join RooterPLUS! as a Customer Service Representative earning up to $55k annually through multiple revenue streams! In this fast-paced role, you'll handle inbound calls, schedule services, update customer accounts, and support daily office operations with top-tier professionalism and care. The ideal candidate is a motivated, customer-focused professional with flexible availability, including evenings and weekends. A positive attitude, strong communication skills, and a team-oriented mindset are essential for thriving in our supportive, high-energy environment. What you'll do: Be the first point of contact for customers, creating a positive and memorable experience Receive inbound calls, schedule services, and keep customers updated throughout the day Accurately maintain customer accounts in ServiceTitan and handle purchase orders and payments Provide clear, empathetic communicationbuilding strong relationships with both customers and teammates Support office operations with general administrative duties