Director of Operations, Specialty and Brand
Workstream, Indianapolis, IN, United States
Director of Operations,Specialtyand Brand
About Prime Hospitality Group
Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and swiftly grew to twelve locations, becoming the largest franchise group of the global brand. PHG has also expanded to additionalfood and beverage concepts including Brasserie 23, TheExchangeand Un Deux Trois Café. As we continue to expand our restaurant portfolio, as a franchisee for Marriott and Hilton, PHG hasemergedinto thehotelhospitality space, developing a full portfolio of hospitality forward brands.
As a committed employer, we seek dedicated Team Members and empower them to achieve their goals.With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.
Award-winning Culture At PHGwe’reproud of our agile and committed culture, which has led to certification as a “Great Places to Work” inIndianapolis in2024.We’rehonored to have beenrankedand we know that it'sour collective dedication that makes PHG an exceptional place to work.
Core Values
Demand for Excellence
Passion for Hospitality
Desire to Win
Unwavering Commitment
Hunger to Grow
Your Impact This role turnsearly-stagespecialty concepts into scalable, franchise quality brands without losing what makes them special.You will lead the incubation and early life operations of specialty brands and concepts, including Un Deux Trois and future hotel based andstand-aloneconcepts. You will translate ownership level brand direction into real operations, protect each concept in its fragile years, and prepare it to live successfully inside the broader platform operations structure. You will also lead PHG's specialty brands that have already beenestablished, including Brasserie 23 and The Exchange. You will report to PHG's President and work closely with the Chief Executive Officer, Executive Leadership and within PHG's Specialty and Brand Studio.The Specialty and Brand Studio is a small cross functional group made up of the Chief Executive Officer, President, key hotel leaders, culinary, beverage, and marketing. The Brand Studio aligns brand intent, reviews performance, and makes key decisions for PHG's specialty brands.
Scope of responsibility
Lead the operational incubation and early life performance of specialty brands and concepts
Build and run a focused Specialty and Brand Operations lane, including future Brand Leads
Lead PHG's alreadyestablishedspecialty brands, includingUn Deux Trois Cafe,Brasserie23and The Exchange
Own the playbook and operating system for specialty concepts, from first opening through readiness for platform operations
Partner with hotel operations and restaurant platform operations so brands are executable, not just compelling on paper
Serve as a visible culture carrier for hospitality, brandstewardshipand growth
Your Responsibilities Specialty brand incubation and Greenhouse operations
Leadday-to-dayoperations forstandalonespecialty brands during their incubation period through Brand Leads and General Managers, as well as existing specialty brands
Turn ownership level brand direction into clear standards and process for service, food, beverage, look and feel, and guest journey
Build andmaintainsimple butreal operatingplaybooks for each specialty brand that teamsuse
Run a disciplined launch and early life rhythm for new units, with clear plans and checkpoints frompre-openingthrough stabilization
Improve unit level profit and loss performance over time while protecting the brand and guest experience
Brand guardianship and continuous improvement
Act as the primary operational guardian of specialty brands, protecting what matters most while still allowing thoughtful evolution
Regularlyvisitstores, review guest feedback, and run structured brand and experience reviews
Identifydrift from brand intent early and correct it through coaching, standards, and when needed escalation
Bring forwardnew ideas, collaborations, and improvements that keep each brand best in class within its lane
Building the playbook for scale
Work with the Specialty and Brand Studio to align on brand intent, non-negotiables and where each brand fits in the portfolio
Translate that intent into clear standards and tools for hotel teams, restaurant teams, and future platform operations
Define and refine simple criteria for when a brand or unit is ready to move from incubation into platform operations
Talent, leadership, and culture
Recruit, select, and develop Brand Leads who can grow from single unit leadership into true multi-unit/multi-brand leaders
Provide direct leadership and coaching to Brand Leads, General Managers and key specialty leaders
Build a high performing Specialty and Brand Operations team over time
Model and reinforce Prime Hospitality Group core values, high hospitalitystandardsand an entrepreneurial/ownership mindset
Create an environment where entrepreneurship, taste and creativity are balanced with process,systemsand accountability
Cross functional partnership
Partner with hotel leadership for specialty concepts inside hotels,operatesmoothly within hotel structures andmaintainprofit and loss responsibility
Work with culinary, beverage and marketing leaders to align product,purchasing, storytelling and experience with brand intent
Collaborate with development, design and project teams on new hotel and restaurant projects so operational realities are considered from the start
Serve as a key voice in Specialty and Brand Studio sessions and portfolio reviews
Your Skills and Experience Experience
Progressive leadership experience in multi-unit restaurant or hospitality operations, including direct profit and loss responsibility
Proven experience in hotel Food and Beverage Operations
Proven success launching and stabilizing new concepts,outletsor brands
Experience working with or within lifestyle, chef driven or brand sensitive concepts
Prior responsibility for developing leaders and building teams, not only managing a single unit
Capabilities
Strong operational and financial acumen paired with a refined sense for brand, design, and guest experience
Ability to turn brand intent into clear standards, checklists, and operating rhythms
Comfort working across restaurant and hotel environments and bridging the needs of both
Confident communicator who can align executives, hotel teams, restaurantteamsand outside partners
Builder mindset with the discipline to create systems and process
Culture builder who lifts standards, gives clearfeedbackand invests in people
Location and travel
Full time role based in Indianapolis, Indiana
Regular travel to restaurants,hotelsand project sites across current and future markets
Our Perks and Benefits PHG is committed to continually enhancingthe employeeexperience by actively seeking newperksand benefits. For the most up-to-dateofferings, visit
www.primehg.com.
Work Authorization Requirements Authorized to work in the United States of America.
Other Duties Pleasenote thatthis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment
Affirmative Action / EEO Statement PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, geneticinformation, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family-owned business founded and led by husband-and-wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Kristy and Ryan are committed to delivering best-in-class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential. Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.
#J-18808-Ljbffr
As a committed employer, we seek dedicated Team Members and empower them to achieve their goals.With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.
Award-winning Culture At PHGwe’reproud of our agile and committed culture, which has led to certification as a “Great Places to Work” inIndianapolis in2024.We’rehonored to have beenrankedand we know that it'sour collective dedication that makes PHG an exceptional place to work.
Core Values
Demand for Excellence
Passion for Hospitality
Desire to Win
Unwavering Commitment
Hunger to Grow
Your Impact This role turnsearly-stagespecialty concepts into scalable, franchise quality brands without losing what makes them special.You will lead the incubation and early life operations of specialty brands and concepts, including Un Deux Trois and future hotel based andstand-aloneconcepts. You will translate ownership level brand direction into real operations, protect each concept in its fragile years, and prepare it to live successfully inside the broader platform operations structure. You will also lead PHG's specialty brands that have already beenestablished, including Brasserie 23 and The Exchange. You will report to PHG's President and work closely with the Chief Executive Officer, Executive Leadership and within PHG's Specialty and Brand Studio.The Specialty and Brand Studio is a small cross functional group made up of the Chief Executive Officer, President, key hotel leaders, culinary, beverage, and marketing. The Brand Studio aligns brand intent, reviews performance, and makes key decisions for PHG's specialty brands.
Scope of responsibility
Lead the operational incubation and early life performance of specialty brands and concepts
Build and run a focused Specialty and Brand Operations lane, including future Brand Leads
Lead PHG's alreadyestablishedspecialty brands, includingUn Deux Trois Cafe,Brasserie23and The Exchange
Own the playbook and operating system for specialty concepts, from first opening through readiness for platform operations
Partner with hotel operations and restaurant platform operations so brands are executable, not just compelling on paper
Serve as a visible culture carrier for hospitality, brandstewardshipand growth
Your Responsibilities Specialty brand incubation and Greenhouse operations
Leadday-to-dayoperations forstandalonespecialty brands during their incubation period through Brand Leads and General Managers, as well as existing specialty brands
Turn ownership level brand direction into clear standards and process for service, food, beverage, look and feel, and guest journey
Build andmaintainsimple butreal operatingplaybooks for each specialty brand that teamsuse
Run a disciplined launch and early life rhythm for new units, with clear plans and checkpoints frompre-openingthrough stabilization
Improve unit level profit and loss performance over time while protecting the brand and guest experience
Brand guardianship and continuous improvement
Act as the primary operational guardian of specialty brands, protecting what matters most while still allowing thoughtful evolution
Regularlyvisitstores, review guest feedback, and run structured brand and experience reviews
Identifydrift from brand intent early and correct it through coaching, standards, and when needed escalation
Bring forwardnew ideas, collaborations, and improvements that keep each brand best in class within its lane
Building the playbook for scale
Work with the Specialty and Brand Studio to align on brand intent, non-negotiables and where each brand fits in the portfolio
Translate that intent into clear standards and tools for hotel teams, restaurant teams, and future platform operations
Define and refine simple criteria for when a brand or unit is ready to move from incubation into platform operations
Talent, leadership, and culture
Recruit, select, and develop Brand Leads who can grow from single unit leadership into true multi-unit/multi-brand leaders
Provide direct leadership and coaching to Brand Leads, General Managers and key specialty leaders
Build a high performing Specialty and Brand Operations team over time
Model and reinforce Prime Hospitality Group core values, high hospitalitystandardsand an entrepreneurial/ownership mindset
Create an environment where entrepreneurship, taste and creativity are balanced with process,systemsand accountability
Cross functional partnership
Partner with hotel leadership for specialty concepts inside hotels,operatesmoothly within hotel structures andmaintainprofit and loss responsibility
Work with culinary, beverage and marketing leaders to align product,purchasing, storytelling and experience with brand intent
Collaborate with development, design and project teams on new hotel and restaurant projects so operational realities are considered from the start
Serve as a key voice in Specialty and Brand Studio sessions and portfolio reviews
Your Skills and Experience Experience
Progressive leadership experience in multi-unit restaurant or hospitality operations, including direct profit and loss responsibility
Proven experience in hotel Food and Beverage Operations
Proven success launching and stabilizing new concepts,outletsor brands
Experience working with or within lifestyle, chef driven or brand sensitive concepts
Prior responsibility for developing leaders and building teams, not only managing a single unit
Capabilities
Strong operational and financial acumen paired with a refined sense for brand, design, and guest experience
Ability to turn brand intent into clear standards, checklists, and operating rhythms
Comfort working across restaurant and hotel environments and bridging the needs of both
Confident communicator who can align executives, hotel teams, restaurantteamsand outside partners
Builder mindset with the discipline to create systems and process
Culture builder who lifts standards, gives clearfeedbackand invests in people
Location and travel
Full time role based in Indianapolis, Indiana
Regular travel to restaurants,hotelsand project sites across current and future markets
Our Perks and Benefits PHG is committed to continually enhancingthe employeeexperience by actively seeking newperksand benefits. For the most up-to-dateofferings, visit
www.primehg.com.
Work Authorization Requirements Authorized to work in the United States of America.
Other Duties Pleasenote thatthis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment
Affirmative Action / EEO Statement PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, geneticinformation, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family-owned business founded and led by husband-and-wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Kristy and Ryan are committed to delivering best-in-class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential. Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.
#J-18808-Ljbffr