Casual Sales Ambassador - Madison-Hilldale Shopping Center
Lush Fresh Handmade Cosmetics, Madison, WI, United States
Madison, Wisconsin, United States
Hours:
0-19 hours
Job Overview:
Sales Ambassadors at Lush are experts in product and brand knowledge, and they provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to overall shop excellence in both sales and operations, consistently surpass daily sales goals, and create a fun and inclusive team environment that keeps customers coming back.
We encourage you to put yourself in the customer’s shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.
For our Sales Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!
Responsibilities Sales and Customer Experience:
Driving Sales:
Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate the unique benefits and features of our products. Seek opportunities to make customers’ day and leave the world Lusher than we found it.
Building the Brand:
Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Actively articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic.
Product Passion:
Continually expand your product knowledge with ongoing learning. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer’s needs.
Team Involvement:
Development:
Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback and opportunities to improve.
Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee’s unique contributions.
Operational Excellence:
Time and Attendance:
Be punctual, reliable, and present at work. Participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and stay up-to-date with company news and updates.
Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
Stock and Inventory:
Use Visual Merchandising guidelines to make real-time adjustments to product displays based on sales.
Policies and Procedures:
Practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications Required:
Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast‑paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
Experience with consultation‑based customer service models
Strong problem‑solving skills to address issues that arise in day‑to‑day operations
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross‑cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
$16 - $16 USD
Best of luck on your job search, and don't forget to follow us to learn more!
As set forth in Lush Handmade Cosmetics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr
Hours:
0-19 hours
Job Overview:
Sales Ambassadors at Lush are experts in product and brand knowledge, and they provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to overall shop excellence in both sales and operations, consistently surpass daily sales goals, and create a fun and inclusive team environment that keeps customers coming back.
We encourage you to put yourself in the customer’s shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.
For our Sales Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!
Responsibilities Sales and Customer Experience:
Driving Sales:
Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
Customer Experience:
Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate the unique benefits and features of our products. Seek opportunities to make customers’ day and leave the world Lusher than we found it.
Building the Brand:
Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Actively articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic.
Product Passion:
Continually expand your product knowledge with ongoing learning. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer’s needs.
Team Involvement:
Development:
Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. Take ownership of your development, assess your performance, and actively seek feedback and opportunities to improve.
Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee’s unique contributions.
Operational Excellence:
Time and Attendance:
Be punctual, reliable, and present at work. Participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and stay up-to-date with company news and updates.
Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
Stock and Inventory:
Use Visual Merchandising guidelines to make real-time adjustments to product displays based on sales.
Policies and Procedures:
Practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.
Qualifications Required:
Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast‑paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
Experience with consultation‑based customer service models
Strong problem‑solving skills to address issues that arise in day‑to‑day operations
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross‑cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
$16 - $16 USD
Best of luck on your job search, and don't forget to follow us to learn more!
As set forth in Lush Handmade Cosmetics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr