Customer Service Representative
Standard Printing Company of Canton, East Canton, OH, United States
Litho Label | Top Sheet | Corrugated Digital
Join Standard Printing Company and bring your
print production customer service expertise
to a skilled and growing team. We are seeking an experienced print industry professional who understands the technical demands of litho label, top sheet, and corrugated digital production — and can confidently guide projects from order entry through delivery with precision and accountability.
Position Summary The Customer Service Representative serves as a critical liaison between customers and our estimating, prepress, scheduling, and production teams. This role ensures job accuracy, timeline adherence, and clear communication throughout the entire print production process.
The ideal candidate will bring prior experience in
lithographic label printing, top sheet production, and/or corrugated digital print environments , along with strong technical comprehension of job specifications, substrates, color processes, finishing requirements, and production constraints.
This is not a general customer service or transactional support role (retail, banking, insurance, logistics dispatch, or call center). We require proven experience in commercial print or packaging manufacturing environments, including managing complex job specifications, cross-functional production coordination, and deadline-driven print operations.
Standard Schedule:
Monday–Friday, 8:00 AM – 5:00 PM
About Standard Printing Company Standard Printing Company has operated since 1923, utilizing a combination of trained personnel, equipment, and technology. As an established offset and digital commercial printer, the company is seeking individuals interested in long-term careers with a reputable and expanding business. Our pursuit of success is guided by our fundamental values:
serving as Customer Advocates, maintaining Operational Excellence, demonstrating Integrity, fostering Trust through Transparency, and remaining grounded in Tradition while dedicated to Progress.
Learn more about us on YouTube: https://youtu.be/5wHadiWauow
Key Responsibilities
Serve as primary point of contact for customers on litho label, top sheet, and corrugated digital projects
Enter, verify, and update detailed job specifications within the print MIS/order management system
Coordinate job requirements with estimating, prepress, scheduling, and production departments
Monitor timelines to ensure on-time and accurate delivery
Proactively identify and resolve specification discrepancies or production challenges
Communicate revisions, proofs, approvals, and production updates clearly and professionally
Maintain complete and accurate documentation of customer interactions and job status
Build long-term client partnerships through reliability, responsiveness, and follow-through
Required Qualifications
High school diploma or equivalent
Minimum 2+ years of customer service experience within commercial printing, packaging, label, or corrugated manufacturing environments
Working knowledge of print specifications, substrates, color processes, and finishing methods
Experience supporting litho label, top sheet, or corrugated digital workflows strongly preferred
Strong attention to detail and ability to manage multiple deadlines simultaneously
Excellent written and verbal communication skills
Experience with print MIS systems preferred
WHY SHOULD YOU APPLY? At Standard Printing Company, we believe in investing in our people and providing long-term career opportunities in a stable, growing organization.
Competitive salary based on experience
$2,000 Hiring Bonus
Health insurance starting on day one
401(k) with company match
Generous paid time off and holidays
Ongoing training and professional development
If you have real-world print industry experience and are ready to contribute to a company that values expertise, precision, and long-term growth — we encourage you to apply.
#J-18808-Ljbffr
print production customer service expertise
to a skilled and growing team. We are seeking an experienced print industry professional who understands the technical demands of litho label, top sheet, and corrugated digital production — and can confidently guide projects from order entry through delivery with precision and accountability.
Position Summary The Customer Service Representative serves as a critical liaison between customers and our estimating, prepress, scheduling, and production teams. This role ensures job accuracy, timeline adherence, and clear communication throughout the entire print production process.
The ideal candidate will bring prior experience in
lithographic label printing, top sheet production, and/or corrugated digital print environments , along with strong technical comprehension of job specifications, substrates, color processes, finishing requirements, and production constraints.
This is not a general customer service or transactional support role (retail, banking, insurance, logistics dispatch, or call center). We require proven experience in commercial print or packaging manufacturing environments, including managing complex job specifications, cross-functional production coordination, and deadline-driven print operations.
Standard Schedule:
Monday–Friday, 8:00 AM – 5:00 PM
About Standard Printing Company Standard Printing Company has operated since 1923, utilizing a combination of trained personnel, equipment, and technology. As an established offset and digital commercial printer, the company is seeking individuals interested in long-term careers with a reputable and expanding business. Our pursuit of success is guided by our fundamental values:
serving as Customer Advocates, maintaining Operational Excellence, demonstrating Integrity, fostering Trust through Transparency, and remaining grounded in Tradition while dedicated to Progress.
Learn more about us on YouTube: https://youtu.be/5wHadiWauow
Key Responsibilities
Serve as primary point of contact for customers on litho label, top sheet, and corrugated digital projects
Enter, verify, and update detailed job specifications within the print MIS/order management system
Coordinate job requirements with estimating, prepress, scheduling, and production departments
Monitor timelines to ensure on-time and accurate delivery
Proactively identify and resolve specification discrepancies or production challenges
Communicate revisions, proofs, approvals, and production updates clearly and professionally
Maintain complete and accurate documentation of customer interactions and job status
Build long-term client partnerships through reliability, responsiveness, and follow-through
Required Qualifications
High school diploma or equivalent
Minimum 2+ years of customer service experience within commercial printing, packaging, label, or corrugated manufacturing environments
Working knowledge of print specifications, substrates, color processes, and finishing methods
Experience supporting litho label, top sheet, or corrugated digital workflows strongly preferred
Strong attention to detail and ability to manage multiple deadlines simultaneously
Excellent written and verbal communication skills
Experience with print MIS systems preferred
WHY SHOULD YOU APPLY? At Standard Printing Company, we believe in investing in our people and providing long-term career opportunities in a stable, growing organization.
Competitive salary based on experience
$2,000 Hiring Bonus
Health insurance starting on day one
401(k) with company match
Generous paid time off and holidays
Ongoing training and professional development
If you have real-world print industry experience and are ready to contribute to a company that values expertise, precision, and long-term growth — we encourage you to apply.
#J-18808-Ljbffr