Customer Service Representative - FM - Dunbar
Lee Health, Fort Myers, FL, United States
Location:
Lee Community Healthcare Inc - Dunbar - 3637 Dr. Martin Luther King Jr. Blvd Suite 101, Fort Myers, FL 33916
Department:
HOD HB Family Medicine - Dunbar at MLK
Work Type:
Full Time
Shift:
Shift 1 / 7:00 AM to 6:00 PM
Minimum to Midpoint Pay Rate:
$20.00 - $23.50 / hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Responsibilities
Handle telephones, patient appointment scheduling, patient check-in
Insurance verification, authorization, pre-certifications, referrals
Posting charges, initial collections, preparing well-coded and accurate billing
Maintenance of medical records
Manage business services for workers compensation, commercial carriers, employee health, and corporate accounts (as needed)
Perform late hours, holidays and weekends work, as required
Other duties as assigned by the Manager/Supervisor
Requirements
Education:
High School Diploma or GED Required.
Experience:
Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License:
N/A
Other:
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
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Lee Community Healthcare Inc - Dunbar - 3637 Dr. Martin Luther King Jr. Blvd Suite 101, Fort Myers, FL 33916
Department:
HOD HB Family Medicine - Dunbar at MLK
Work Type:
Full Time
Shift:
Shift 1 / 7:00 AM to 6:00 PM
Minimum to Midpoint Pay Rate:
$20.00 - $23.50 / hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Responsibilities
Handle telephones, patient appointment scheduling, patient check-in
Insurance verification, authorization, pre-certifications, referrals
Posting charges, initial collections, preparing well-coded and accurate billing
Maintenance of medical records
Manage business services for workers compensation, commercial carriers, employee health, and corporate accounts (as needed)
Perform late hours, holidays and weekends work, as required
Other duties as assigned by the Manager/Supervisor
Requirements
Education:
High School Diploma or GED Required.
Experience:
Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification:
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License:
N/A
Other:
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
#J-18808-Ljbffr