Customer Service Representative
Dexian, Mc Lean, VA, United States
Location : McLean, VA 22102, United States
SUMMARY This position offers a competitive base salary, to be determined based on the candidate and his/her background and experience.
Our benefits package includes medical, dental, vision, 401(k), employer-paid short-term disability, voluntary life insurance, unlimited paid time off and more.
PRIMARY RESPONSIBILITIES
Consultant On-boarding and Ongoing Communication
Create and distribute new hire welcome gifts each week to all upcoming starts.
Meet and greet new hires virtually or in person, setting the expectations around our partnership.
Facilitate incoming questions or concerns from consultants directing them to the appropriate resource or answering their questions about assignment logistics, on-boarding information, finishing an assignment or social events.
Regular in-person and virtual contact with consultants.
Send out communications for Dexian sponsored events and drive awareness around company updates.
NETWORKING AND CONSULTANT INTERACTION
Provide opportunities for our consultants to interact with one another through virtual and in person lunches, user group events, dinners, and happy hours, tailgating functions or other out of office events.
Plan and attend events to ensure set up is consistent with Dexian branding expectations.
Create opportunities for increased visibility for Dexian and its consultants through developing relationships with industry and community organizations.
RELATIONSHIP DEVELOPMENT & CUSTOMER SERVICE
Get to know consultants professionally and personally to build better relationships and better consideration.
Remain visible and available to consultants to ensure they are aware of the resources available to them.
Build business intelligence from consultants that may lead to hot leads, referrals, and/or new job orders.
Serve as a champion for the Dexian Redeployment Program for your individual office, as well as reporting back into the Enterprise Redeployment Partners.
Responsible for the redeployment gifting efforts and recognition of consultants for the program.
Ensure all efforts at building and sustaining a relationship with the consultants is focused on remarketing and retention of our consultants with Dexian.
Track and maintain the consultant’s professional and personal accomplishments making sure they are recognized. This includes sending condolences, congratulatory gifts and birthday acknowledgements.
Responsible for planning events to ensure each consultant feels part of the “Dexian family” including tailgating events, group lunches, quarterly outings, user group events and holiday functions.
Focus on providing our consultants an experience where they feel rewarded and recognized for professional and personal achievements. This includes acknowledging milestone events, performance highlights and any other personal life events of our consultants.
KPI’s
65 Recontact Calls per week (Number Subject to Change)
8 Consultant out of Office Contacts per week (Number Subject to Change)
Consultant Birthday Recognition – 100%
Consultant Welcome Call and Introduction – Sending each Consultant a Welcome Gift
Consultant Special Gifting and Recognition
Attempt to gain hot leads and referrals during your interactions with consultants with a minimum of 2 hot leads or referrals a week.
ADDITIONAL ACTIVITIES
Assist in Redeployment Responsibilities and Reward Program Management as needed.
Prepare consultant gifts as needed.
Partnering with Marketing Team to plan special Recognition / Events with the assistance of local offices including creating invitations and ordering marketing items.
Assist in consultant survey communication and data consolidation as needed.
Assist in gathering information for the Consultant Panel as needed.
Will interact with Leadership at all levels.
NOTE May require working after hours at times for special events or special situations.
QUALIFICATIONS The ideal candidate should have:
Bachelor’s degree in Hospitality, Business, Communication or equivalent education and experience
5+ years’ experience in a customer service, hospitality, recruiting support and/or program support/coordination
Ability to speak in front of large groups with confidence
Strong culture of execution, operational excellence, and accountability
Excellent written, verbal, analytical and communications skills required.
Excellent planning and organization skills.
Ability to take a project from inception (idea stage) and organize a plan to deliver the final working solution.
Ability to lead and manage all aspects of the project.
Expert problem solver able to find solutions utilizing resources available. Thinking outside the box.
Strong interpersonal / relationship management skills
Team Player with the ability to take advice and feedback from leadership, can collaborate with other team members of consultant care team and supporting office.
Must be able to adapt in a professional manor to unexpected changes in schedule, addenda, and daily tasks.
Must maintain a professional appearance, demeanor, and approach to work
Ability to multi-task and work at a fast pace with the ability to prioritize
Ability to live by Dexian core values
Proficiency with MS Office include MS Word, Excel, and MS Outlook
Have a desire to learn and be capable of regularly using good judgment and discretion to accomplish goals and work requirements.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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SUMMARY This position offers a competitive base salary, to be determined based on the candidate and his/her background and experience.
Our benefits package includes medical, dental, vision, 401(k), employer-paid short-term disability, voluntary life insurance, unlimited paid time off and more.
PRIMARY RESPONSIBILITIES
Consultant On-boarding and Ongoing Communication
Create and distribute new hire welcome gifts each week to all upcoming starts.
Meet and greet new hires virtually or in person, setting the expectations around our partnership.
Facilitate incoming questions or concerns from consultants directing them to the appropriate resource or answering their questions about assignment logistics, on-boarding information, finishing an assignment or social events.
Regular in-person and virtual contact with consultants.
Send out communications for Dexian sponsored events and drive awareness around company updates.
NETWORKING AND CONSULTANT INTERACTION
Provide opportunities for our consultants to interact with one another through virtual and in person lunches, user group events, dinners, and happy hours, tailgating functions or other out of office events.
Plan and attend events to ensure set up is consistent with Dexian branding expectations.
Create opportunities for increased visibility for Dexian and its consultants through developing relationships with industry and community organizations.
RELATIONSHIP DEVELOPMENT & CUSTOMER SERVICE
Get to know consultants professionally and personally to build better relationships and better consideration.
Remain visible and available to consultants to ensure they are aware of the resources available to them.
Build business intelligence from consultants that may lead to hot leads, referrals, and/or new job orders.
Serve as a champion for the Dexian Redeployment Program for your individual office, as well as reporting back into the Enterprise Redeployment Partners.
Responsible for the redeployment gifting efforts and recognition of consultants for the program.
Ensure all efforts at building and sustaining a relationship with the consultants is focused on remarketing and retention of our consultants with Dexian.
Track and maintain the consultant’s professional and personal accomplishments making sure they are recognized. This includes sending condolences, congratulatory gifts and birthday acknowledgements.
Responsible for planning events to ensure each consultant feels part of the “Dexian family” including tailgating events, group lunches, quarterly outings, user group events and holiday functions.
Focus on providing our consultants an experience where they feel rewarded and recognized for professional and personal achievements. This includes acknowledging milestone events, performance highlights and any other personal life events of our consultants.
KPI’s
65 Recontact Calls per week (Number Subject to Change)
8 Consultant out of Office Contacts per week (Number Subject to Change)
Consultant Birthday Recognition – 100%
Consultant Welcome Call and Introduction – Sending each Consultant a Welcome Gift
Consultant Special Gifting and Recognition
Attempt to gain hot leads and referrals during your interactions with consultants with a minimum of 2 hot leads or referrals a week.
ADDITIONAL ACTIVITIES
Assist in Redeployment Responsibilities and Reward Program Management as needed.
Prepare consultant gifts as needed.
Partnering with Marketing Team to plan special Recognition / Events with the assistance of local offices including creating invitations and ordering marketing items.
Assist in consultant survey communication and data consolidation as needed.
Assist in gathering information for the Consultant Panel as needed.
Will interact with Leadership at all levels.
NOTE May require working after hours at times for special events or special situations.
QUALIFICATIONS The ideal candidate should have:
Bachelor’s degree in Hospitality, Business, Communication or equivalent education and experience
5+ years’ experience in a customer service, hospitality, recruiting support and/or program support/coordination
Ability to speak in front of large groups with confidence
Strong culture of execution, operational excellence, and accountability
Excellent written, verbal, analytical and communications skills required.
Excellent planning and organization skills.
Ability to take a project from inception (idea stage) and organize a plan to deliver the final working solution.
Ability to lead and manage all aspects of the project.
Expert problem solver able to find solutions utilizing resources available. Thinking outside the box.
Strong interpersonal / relationship management skills
Team Player with the ability to take advice and feedback from leadership, can collaborate with other team members of consultant care team and supporting office.
Must be able to adapt in a professional manor to unexpected changes in schedule, addenda, and daily tasks.
Must maintain a professional appearance, demeanor, and approach to work
Ability to multi-task and work at a fast pace with the ability to prioritize
Ability to live by Dexian core values
Proficiency with MS Office include MS Word, Excel, and MS Outlook
Have a desire to learn and be capable of regularly using good judgment and discretion to accomplish goals and work requirements.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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