Manager, Digital & Off-Premise
SARKU JAPAN, Phoenix, AZ, United States
Sarku Japan is the largest Japanese quick-service restaurant brand in the United States. Founded in 1987 and best known for its signature Chicken Teriyaki grilled fresh to order on a teppanyaki grill, the company operates nearly 200 U.S. locations across 30+ states and approximately 40 international restaurants in Latin America.
Now backed by growth-focused investment and expanding aggressively into street retail, Sarku is in full transformation mode — evolving from a beloved mall food court staple into a scaled, multi-format brand with serious national ambitions. If you want to shape a brand at an inflection point rather than manage one at steady state, this is the role.
Position Overview: We’re looking for a strategic, commercially minded Manager of Digital & Off-Premise to lead and scale Sarku’s digital guest experience across our owned channels (web + app) and third-party delivery (3PD) platforms.
This role is equal parts strategy and execution. You’ll lead the rollout of a new web and app ordering experience, own day-to-day platform performance and operations, and continuously improve the end-to-end digital journey from discovery to order to fulfillment. You’ll be close to the details (sales performance, conversion, menu and merchandising, offer strategy, operational accuracy, guest feedback) while also bringing a clear point of view on why results are moving, what it means financially, and what actions to take next.
You’ll work directly with senior leadership on initiatives that materially impact revenue and guest growth, with real ownership over outcomes. The right person is analytically strong, moves fast without losing precision, and brings a high standard, hands‑on mindset. This is a high‑visibility role with room to grow. For the right candidate, scope and leadership opportunities will expand as the business scales.
Key Responsibilities: Digital Experience Management (Web + App)
Lead day‑to‑day performance and execution across the website and app ordering experience (offer setup, content, merchandising, conversion, checkout, and operational readiness)
Enable the rollout of new web/app ordering capabilities by supporting requirements, testing/QA, launch readiness, and post‑launch optimization
Maintain a prioritized backlog in partnership with internal teams and vendors; ensure work is delivered on time and within scope
Identify strategic opportunities to continuously drive sales growth through digital channels
Lead the 3PD promotional calendar and execution including offer and ad setup
Manage partner relationships and ensure strong in‑market execution (menu, pricing, hours, item availability, photography, operational setup)
Optimize channel performance in real time (sales, profitability, AOV, attach rate, conversion, ratings/cancellations)
Build and run a test‑and‑learn roadmap to improve profitable sales (offer structures, placements, bundles, dayparts, trade‑up strategy)
Owned Channel Growth (Traffic + Conversion)
Partner with Brand/Creative to publish traffic‑driving content and ensure campaigns are correctly merchandised across web/app
Develop and execute an A/B testing roadmap to improve conversion and checkout performance
Measurement & Reporting
Own weekly/monthly channel reporting across owned + 3PD, highlighting what happened, why, and what we’re doing next
Support the VP with budget management and pacing where applicable; connect performance to ROI/profitability (not just topline sales)
Cross‑Functional Execution (Ops, IT, Customer Care)
Partner with Operations to ensure store‑level readiness for digital initiatives (process, training needs, execution)
Work with Customer Care to identify and resolve digital pain points that impact guest experience and reputation
Qualifications
3–5 years of experience in digital marketing, eCommerce, or off‑premise channel management; QSR/restaurant experience strongly preferred.
Extensive hands‑on experience managing third‑party delivery platforms including promotional and media strategies
Experience managing owned ordering platforms; Olo or PAR experience strongly preferred
Strong analytical skills: comfortable modeling performance, reading dashboards, and turning data into actions (AOV, attach, conversion, profitability).
Highly detail‑oriented with strong project management and follow‑through; able to manage multiple workstreams
Strong communicator who can align stakeholders and present recommendations clearly
Proven track record of identifying and implementing tactics driving meaningful growth
EQUAL EMPLOYMENT OPPORTUNITY Sarku Japan strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
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Now backed by growth-focused investment and expanding aggressively into street retail, Sarku is in full transformation mode — evolving from a beloved mall food court staple into a scaled, multi-format brand with serious national ambitions. If you want to shape a brand at an inflection point rather than manage one at steady state, this is the role.
Position Overview: We’re looking for a strategic, commercially minded Manager of Digital & Off-Premise to lead and scale Sarku’s digital guest experience across our owned channels (web + app) and third-party delivery (3PD) platforms.
This role is equal parts strategy and execution. You’ll lead the rollout of a new web and app ordering experience, own day-to-day platform performance and operations, and continuously improve the end-to-end digital journey from discovery to order to fulfillment. You’ll be close to the details (sales performance, conversion, menu and merchandising, offer strategy, operational accuracy, guest feedback) while also bringing a clear point of view on why results are moving, what it means financially, and what actions to take next.
You’ll work directly with senior leadership on initiatives that materially impact revenue and guest growth, with real ownership over outcomes. The right person is analytically strong, moves fast without losing precision, and brings a high standard, hands‑on mindset. This is a high‑visibility role with room to grow. For the right candidate, scope and leadership opportunities will expand as the business scales.
Key Responsibilities: Digital Experience Management (Web + App)
Lead day‑to‑day performance and execution across the website and app ordering experience (offer setup, content, merchandising, conversion, checkout, and operational readiness)
Enable the rollout of new web/app ordering capabilities by supporting requirements, testing/QA, launch readiness, and post‑launch optimization
Maintain a prioritized backlog in partnership with internal teams and vendors; ensure work is delivered on time and within scope
Identify strategic opportunities to continuously drive sales growth through digital channels
Lead the 3PD promotional calendar and execution including offer and ad setup
Manage partner relationships and ensure strong in‑market execution (menu, pricing, hours, item availability, photography, operational setup)
Optimize channel performance in real time (sales, profitability, AOV, attach rate, conversion, ratings/cancellations)
Build and run a test‑and‑learn roadmap to improve profitable sales (offer structures, placements, bundles, dayparts, trade‑up strategy)
Owned Channel Growth (Traffic + Conversion)
Partner with Brand/Creative to publish traffic‑driving content and ensure campaigns are correctly merchandised across web/app
Develop and execute an A/B testing roadmap to improve conversion and checkout performance
Measurement & Reporting
Own weekly/monthly channel reporting across owned + 3PD, highlighting what happened, why, and what we’re doing next
Support the VP with budget management and pacing where applicable; connect performance to ROI/profitability (not just topline sales)
Cross‑Functional Execution (Ops, IT, Customer Care)
Partner with Operations to ensure store‑level readiness for digital initiatives (process, training needs, execution)
Work with Customer Care to identify and resolve digital pain points that impact guest experience and reputation
Qualifications
3–5 years of experience in digital marketing, eCommerce, or off‑premise channel management; QSR/restaurant experience strongly preferred.
Extensive hands‑on experience managing third‑party delivery platforms including promotional and media strategies
Experience managing owned ordering platforms; Olo or PAR experience strongly preferred
Strong analytical skills: comfortable modeling performance, reading dashboards, and turning data into actions (AOV, attach, conversion, profitability).
Highly detail‑oriented with strong project management and follow‑through; able to manage multiple workstreams
Strong communicator who can align stakeholders and present recommendations clearly
Proven track record of identifying and implementing tactics driving meaningful growth
EQUAL EMPLOYMENT OPPORTUNITY Sarku Japan strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
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