Collections Specialist
Cashera, Miami, FL, United States
Cashera is a fast‑growing global fintech lending company providing innovative capital solutions to businesses across multiple markets. We combine advanced technology with deep credit expertise to deliver fast, efficient, and responsible lending experiences.
Role Overview
We are seeking a proactive and customer‑focused Customer Service & Collections Specialist to support clients throughout the entire lending lifecycle. This role will handle inbound customer inquiries, manage repayment conversations, support collections efforts, and help ensure excellent customer experience from onboarding through repayment. You will work closely with underwriting, operations, and account management teams to resolve issues, maintain client satisfaction, and support Cashera’s portfolio performance. Key Responsibilities
Customer Service
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist clients with onboarding, application status, repayment schedules, and account updates. Troubleshoot customer issues and coordinate with internal teams to ensure fast resolution. Educate customers on product features, repayment options, and account responsibilities. Maintain accurate notes and customer records in CRM systems. Collections & Portfolio Support
Conduct outbound calls, texts, and emails to customers regarding upcoming, late, or missed payments. Work with customers to understand reasons for delinquency and negotiate repayment arrangements. Monitor accounts and identify early signs of payment risk. Follow internal guidelines for past‑due accounts while maintaining a respectful customer approach. Escalate complex cases to management when needed. Required Skills & Experience
1–3 years of experience in customer service, collections, lending. Strong communication skills, clear, professional, and customer‑centric. Ability to handle difficult conversations and negotiate payment solutions. Comfortable working in a fast‑paced financial lending environment. Strong attention to detail and ability to manage multiple customer accounts. Experience using CRM or customer support systems. Qualifications
Experience in lending, MCA, fintech, or financial services. Knowledge of payment processing, collections processes, or financial products. What We Offer
Competitive compensation based on experience. Opportunity to work at a fast‑growing global fintech company. Collaborative, dynamic work environment.
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We are seeking a proactive and customer‑focused Customer Service & Collections Specialist to support clients throughout the entire lending lifecycle. This role will handle inbound customer inquiries, manage repayment conversations, support collections efforts, and help ensure excellent customer experience from onboarding through repayment. You will work closely with underwriting, operations, and account management teams to resolve issues, maintain client satisfaction, and support Cashera’s portfolio performance. Key Responsibilities
Customer Service
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist clients with onboarding, application status, repayment schedules, and account updates. Troubleshoot customer issues and coordinate with internal teams to ensure fast resolution. Educate customers on product features, repayment options, and account responsibilities. Maintain accurate notes and customer records in CRM systems. Collections & Portfolio Support
Conduct outbound calls, texts, and emails to customers regarding upcoming, late, or missed payments. Work with customers to understand reasons for delinquency and negotiate repayment arrangements. Monitor accounts and identify early signs of payment risk. Follow internal guidelines for past‑due accounts while maintaining a respectful customer approach. Escalate complex cases to management when needed. Required Skills & Experience
1–3 years of experience in customer service, collections, lending. Strong communication skills, clear, professional, and customer‑centric. Ability to handle difficult conversations and negotiate payment solutions. Comfortable working in a fast‑paced financial lending environment. Strong attention to detail and ability to manage multiple customer accounts. Experience using CRM or customer support systems. Qualifications
Experience in lending, MCA, fintech, or financial services. Knowledge of payment processing, collections processes, or financial products. What We Offer
Competitive compensation based on experience. Opportunity to work at a fast‑growing global fintech company. Collaborative, dynamic work environment.
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