Bilingual Helpdesk Specialist in Orlando (Spanish/English)
Patriot LLC, Orlando, FL, United States
U.S. Citizenship is required and will be verified. You must be a current Florida resident residing within one hour of 32803.
Patriot LLC
is looking for Bilingual (English/Spanish) Helpdesk Specialists to join our team in Orlando, FL. Selected candidates will be the first point of contact for our company and our customers’ day‑to‑day IT related requests in a 24/7/365 call‑center environment. This position may support one or both of the client’s TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk) tier 2 environments, providing Analyst I level support.
Responsibilities
Provide remote technical assistance and support for incoming queries related to computer systems, software, and hardware.
Respond to emails, web inquiries, and phone calls from customers seeking help.
Log all requests into the Government tracking system (Remedy).
Add new users to the network and configure directory structures and system access, perform password resets, troubleshoot network and peripheral issues, resolve LAN connectivity problems and maintain LAN and internet connections.
Troubleshoot hardware and software problems, assist users with desktop applications and provide user training.
Utilize support applications to track user requests from trouble ticket generation to resolution.
Escalate problems to other network or system support personnel when a problem is not identified and corrected in a timely manner.
Provide first‑level telephone, email, and web support for computer systems, including software, hardware, and telecommunication systems.
Follow up with customers to ensure issues have been resolved and gather feedback on computer usage.
Run reports to determine recurring malfunctions.
Knowledge, Skills & Experience
Strong customer service focus and excellent listening skills.
Working knowledge of basic hardware and software systems.
Knowledge of Microsoft products such as Outlook, Word, Excel, and related applications.
Basic remote troubleshooting skills and familiarity with remote troubleshooting applications.
Detail oriented, well organized, and able to multitask.
Self‑motivated and proactive.
Multilingual (Spanish, English) – a plus.
Education & Work Experience
High School Diploma or equivalent.
Certificate in Computer or IT related area of study or equivalent preferred.
One to two years of industry experience in a support center or helpdesk setting – preferred.
MCSA (Microsoft Certified Systems Administrator) – preferred.
A+ Certification – preferred.
Legal & Benefits
Clearance Requirement: Must pass a DHS/CBP background investigation.
Patriot, LLC is a drug‑free workplace and conducts pre‑employment, reasonable‑cause, random, and contract‑mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
As required by Executive Order 14042, government contractor employees must be fully vaccinated against COVID‑19 (or have a legally required exception). Vaccine documentation is required by November 24, 2021.
This position will be based at the customer site in Orlando, FL.
Company website: http://www.patriotllc.net/ Company address: 9520 Berger Road Suite 212, Columbia, MD 21046
#J-18808-Ljbffr
Patriot LLC
is looking for Bilingual (English/Spanish) Helpdesk Specialists to join our team in Orlando, FL. Selected candidates will be the first point of contact for our company and our customers’ day‑to‑day IT related requests in a 24/7/365 call‑center environment. This position may support one or both of the client’s TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk) tier 2 environments, providing Analyst I level support.
Responsibilities
Provide remote technical assistance and support for incoming queries related to computer systems, software, and hardware.
Respond to emails, web inquiries, and phone calls from customers seeking help.
Log all requests into the Government tracking system (Remedy).
Add new users to the network and configure directory structures and system access, perform password resets, troubleshoot network and peripheral issues, resolve LAN connectivity problems and maintain LAN and internet connections.
Troubleshoot hardware and software problems, assist users with desktop applications and provide user training.
Utilize support applications to track user requests from trouble ticket generation to resolution.
Escalate problems to other network or system support personnel when a problem is not identified and corrected in a timely manner.
Provide first‑level telephone, email, and web support for computer systems, including software, hardware, and telecommunication systems.
Follow up with customers to ensure issues have been resolved and gather feedback on computer usage.
Run reports to determine recurring malfunctions.
Knowledge, Skills & Experience
Strong customer service focus and excellent listening skills.
Working knowledge of basic hardware and software systems.
Knowledge of Microsoft products such as Outlook, Word, Excel, and related applications.
Basic remote troubleshooting skills and familiarity with remote troubleshooting applications.
Detail oriented, well organized, and able to multitask.
Self‑motivated and proactive.
Multilingual (Spanish, English) – a plus.
Education & Work Experience
High School Diploma or equivalent.
Certificate in Computer or IT related area of study or equivalent preferred.
One to two years of industry experience in a support center or helpdesk setting – preferred.
MCSA (Microsoft Certified Systems Administrator) – preferred.
A+ Certification – preferred.
Legal & Benefits
Clearance Requirement: Must pass a DHS/CBP background investigation.
Patriot, LLC is a drug‑free workplace and conducts pre‑employment, reasonable‑cause, random, and contract‑mandated testing in accordance with federal and state law.
Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
As required by Executive Order 14042, government contractor employees must be fully vaccinated against COVID‑19 (or have a legally required exception). Vaccine documentation is required by November 24, 2021.
This position will be based at the customer site in Orlando, FL.
Company website: http://www.patriotllc.net/ Company address: 9520 Berger Road Suite 212, Columbia, MD 21046
#J-18808-Ljbffr