Marketing Lead Development Representative, NAMER, Marketing Response Center
Amazon Web Services (AWS), Austin, TX, United States
Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI? Do you want to build your skills in marketing and sales for long-term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective AWS customers.
MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key Job Responsibilities
Build an AWS leads database by interacting with customers by phone, email and/or live chat
Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
Through nurture efforts, create higher value leads resulting in higher conversion rates
Actively leverage AI to catalyze productivity and globalize any breakthrough solutions through structured scaling programs
Opportunity to be part of a team to lead global cross‑functional MRC projects, driving operational excellence and better customer experiences
Basic Qualifications
2+ years of sales or marketing work (e.g., e-commerce, retail technology, SaaS) or equivalent experience
Experience working in a fast‑paced and highly cross‑functional organization
Strong analytical skills, attention to detail, and effective communication abilities
Experience understanding the needs of business and end customers and translating them into the right solutions
Preferred Qualifications
AWS certification, such as AWS Solutions Architect, or a similar cloud certification, or an Associate’s degree or above
In‑depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
Proven ability to manage multiple priorities simultaneously in a fast‑paced, high‑growth startup environment where customer needs and business priorities evolve rapidly
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Salary: USA, TX, Austin – 59,100.00 – 103,400.00 USD annually; USA, VA, Arlington – 59,100.00 – 103,400.00 USD annually; USA, WA, Seattle – 80,200.00 – 103,400.00 USD annually.
Company: Amazon Web Services, Inc.
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MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key Job Responsibilities
Build an AWS leads database by interacting with customers by phone, email and/or live chat
Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest
Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
Through nurture efforts, create higher value leads resulting in higher conversion rates
Actively leverage AI to catalyze productivity and globalize any breakthrough solutions through structured scaling programs
Opportunity to be part of a team to lead global cross‑functional MRC projects, driving operational excellence and better customer experiences
Basic Qualifications
2+ years of sales or marketing work (e.g., e-commerce, retail technology, SaaS) or equivalent experience
Experience working in a fast‑paced and highly cross‑functional organization
Strong analytical skills, attention to detail, and effective communication abilities
Experience understanding the needs of business and end customers and translating them into the right solutions
Preferred Qualifications
AWS certification, such as AWS Solutions Architect, or a similar cloud certification, or an Associate’s degree or above
In‑depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
Proven ability to manage multiple priorities simultaneously in a fast‑paced, high‑growth startup environment where customer needs and business priorities evolve rapidly
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Salary: USA, TX, Austin – 59,100.00 – 103,400.00 USD annually; USA, VA, Arlington – 59,100.00 – 103,400.00 USD annually; USA, WA, Seattle – 80,200.00 – 103,400.00 USD annually.
Company: Amazon Web Services, Inc.
#J-18808-Ljbffr