ServiceNow ITSM Business Analyst
ClifyX, Irving, TX, United States
Learning And Expertise
Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal. Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments. Documenting technical testing and end-user UAT test cases and results.
Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal. Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments. Documenting technical testing and end-user UAT test cases and results.