Senior Business Analyst
Artech, Sunnyvale, CA, United States
Request ID: 47613-1
Title:
Senior Business Analyst Locations:
San Jose, CA Duration:
6 Months Salary Range: $75 - $79/Hour on W2 (All inclusive)
Key Responsibilities: The Senior Business Process Consultant, IT and/or Customer Workflows is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products - all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role: • Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization • Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders • Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes • Lead customer design workshops • Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral • Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution • Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Guides and advocates for the customer's needs throughout the engagement • Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers • Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources • Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes • Prepare all customer-facing deliverables focused on process • Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.
Roles & Responsibilities Analysis & Design: Analyze current state processes, identify inefficiencies, and design future-state processes within ServiceNow. Stakeholder Engagement: Collaborate with clients, sponsors, and stakeholders to understand challenges and align solutions with business goals. Requirement Gathering: Lead workshops to translate business requirements into functional specifications and user stories for the delivery team. Platform Expertise: Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers towards configuration over customization. Implementation Support: Work with technical teams, provide input on testing, and support UAT and deployment. Training & Adoption: Conduct training, provide mentorship, and support change management to ensure successful user adoption. Documentation: Create process documentation, user stories, acceptance criteria, and functional design documents. • IT Service Management (ITSM) & ITIL processes (Incident, Change, Problem, etc.) • IT Asset Management (ITAM - HAM/SAM) • IT Operations Management (ITOM) • CMDB /CSDM • Customer Service Management (CSM) • Field Services Management (FSM)
Certifications: • CIS - ITSM, CIS-HAM, CIS-SAM, CIS-DF, CIS - CSM or CIS - FSM • CSA • ITIL v4
Experience Required:
10 & Above
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Senior Business Analyst Locations:
San Jose, CA Duration:
6 Months Salary Range: $75 - $79/Hour on W2 (All inclusive)
Key Responsibilities: The Senior Business Process Consultant, IT and/or Customer Workflows is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products - all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role: • Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization • Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders • Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes • Lead customer design workshops • Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral • Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution • Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Guides and advocates for the customer's needs throughout the engagement • Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers • Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources • Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes • Prepare all customer-facing deliverables focused on process • Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.
Roles & Responsibilities Analysis & Design: Analyze current state processes, identify inefficiencies, and design future-state processes within ServiceNow. Stakeholder Engagement: Collaborate with clients, sponsors, and stakeholders to understand challenges and align solutions with business goals. Requirement Gathering: Lead workshops to translate business requirements into functional specifications and user stories for the delivery team. Platform Expertise: Act as a Subject Matter Expert (SME) on ServiceNow capabilities, guiding customers towards configuration over customization. Implementation Support: Work with technical teams, provide input on testing, and support UAT and deployment. Training & Adoption: Conduct training, provide mentorship, and support change management to ensure successful user adoption. Documentation: Create process documentation, user stories, acceptance criteria, and functional design documents. • IT Service Management (ITSM) & ITIL processes (Incident, Change, Problem, etc.) • IT Asset Management (ITAM - HAM/SAM) • IT Operations Management (ITOM) • CMDB /CSDM • Customer Service Management (CSM) • Field Services Management (FSM)
Certifications: • CIS - ITSM, CIS-HAM, CIS-SAM, CIS-DF, CIS - CSM or CIS - FSM • CSA • ITIL v4
Experience Required:
10 & Above
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks