Teller I (Bilingual Spanish Preferred) Westbury, Old Country Road
TD Bank, Westbury, NY, United States
Teller I
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions. The Teller I is responsible for: Executing TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store Performing customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently Processing cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy Responding to and resolving customer inquiries and concerns using standard procedures and escalating to management as necessary Engaging in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately Understanding customer preferences with banking (when and how they want) and educating customers on self-service/digital options that meet their needs Acting as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions Making sound decisions and providing timely problem resolution, escalating more difficult issues to management Ensuring compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer Verifying customers' identities by following customer authentication policies & procedures Balancing cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary Adhering to safe deposit box procedures/operations and guidelines Being responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times Ensuring confidential customer information is securely stored throughout the day Understanding the importance of and following dual control Following all security and audit measures to minimize potential loss Utilizing bank tools and processes to detect, address and prevent fraud Expected to complete all required in-classroom training and on-line training by established due dates Education & Experience: High school diploma or GED 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience Ability to work during operating hours to include weekends, evenings, holidays as scheduled Demonstrated Customer Service skills preferred Strong organizational skills Detail-oriented Ability to function in a fast-paced and changing environment Excellent communication skills with ability to be concise, clear and consistent Physical Requirements: Performing sedentary work
Frequent Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Continuous Sitting
Occasional Standing
Continuous Walking
Frequent Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Occasional Squatting
Occasional Bending
Occasional Kneeling
Occasional Crawling
Occasional Climbing
Occasional Reaching overhead
Occasional Reaching forward
Occasional Pushing Occasional Pulling
Occasional Twisting
Occasional Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions. The Teller I is responsible for: Executing TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store Performing customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently Processing cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy Responding to and resolving customer inquiries and concerns using standard procedures and escalating to management as necessary Engaging in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately Understanding customer preferences with banking (when and how they want) and educating customers on self-service/digital options that meet their needs Acting as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions Making sound decisions and providing timely problem resolution, escalating more difficult issues to management Ensuring compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer Verifying customers' identities by following customer authentication policies & procedures Balancing cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary Adhering to safe deposit box procedures/operations and guidelines Being responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times Ensuring confidential customer information is securely stored throughout the day Understanding the importance of and following dual control Following all security and audit measures to minimize potential loss Utilizing bank tools and processes to detect, address and prevent fraud Expected to complete all required in-classroom training and on-line training by established due dates Education & Experience: High school diploma or GED 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience Ability to work during operating hours to include weekends, evenings, holidays as scheduled Demonstrated Customer Service skills preferred Strong organizational skills Detail-oriented Ability to function in a fast-paced and changing environment Excellent communication skills with ability to be concise, clear and consistent Physical Requirements: Performing sedentary work
Frequent Performing multiple tasks
Continuous Operating standard office equipment - Continuous Responding quickly to sounds
Continuous Sitting
Occasional Standing
Continuous Walking
Frequent Lifting/Carrying (under 25 lbs.)
Occasional Lifting/Carrying (over 25 lbs.)
Occasional Squatting
Occasional Bending
Occasional Kneeling
Occasional Crawling
Occasional Climbing
Occasional Reaching overhead
Occasional Reaching forward
Occasional Pushing Occasional Pulling
Occasional Twisting
Occasional Concentrating for long periods of time
Continuous Applying common sense to deal with problems involving standardized situations
Continuous Reading, writing and comprehending instructions
Continuous Adding, subtracting, multiplying and dividing
Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.