Customer Service Representative (Remote - Albany, NY)
U.S. Bankruptcy Court - District of CT, Albany, NY, United States
Maximus is currently hiring for Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in Albany, NY with opportunity to work remotely after successful completion of the 10 days onsite. Training is a total of 6 weeks. Candidates must reside within 100 miles of Albany, NY.
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Why Maximus?
Competitive Compensation - Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Recognition Platform - Acknowledge and appreciate outstanding employee contributions
Tuition Reimbursement - Invest in your ongoing education and development
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
Professional Development Opportunities- Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts
Track and document all inquiries using the applicable systems
Transfer/refer consumers to appropriate entities according to the established guidelines
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Facilitate translation services for non-English speaking callers according to procedures
Escalate calls or issues to the appropriate designated staff for resolution as needed
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate
Meet Quality Assurance (QA) and other key performance metrics
Responsible for adhering to established safety standards
Must be able to remain in a stationary position for an extended period of time
Occasionally lift, carry, or otherwise move items weighing up to 25 pounds
Work is constantly performed in an office environment
Perform other duties as assigned by management
Minimum Requirements:
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
Residency within 100 miles of Albany, NY is required
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member, as well as independently
Previous experience with computers, phone systems, and headsets preferred
Previous experience in customer service preferred
Home Office Requirements:
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router
Must currently and permanently reside in the Continental US
#J-18808-Ljbffr
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Why Maximus?
Competitive Compensation - Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Recognition Platform - Acknowledge and appreciate outstanding employee contributions
Tuition Reimbursement - Invest in your ongoing education and development
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
Professional Development Opportunities- Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Respond effectively to all forms of inbound and outbound contacts
Track and document all inquiries using the applicable systems
Transfer/refer consumers to appropriate entities according to the established guidelines
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Facilitate translation services for non-English speaking callers according to procedures
Escalate calls or issues to the appropriate designated staff for resolution as needed
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate
Meet Quality Assurance (QA) and other key performance metrics
Responsible for adhering to established safety standards
Must be able to remain in a stationary position for an extended period of time
Occasionally lift, carry, or otherwise move items weighing up to 25 pounds
Work is constantly performed in an office environment
Perform other duties as assigned by management
Minimum Requirements:
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
Residency within 100 miles of Albany, NY is required
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member, as well as independently
Previous experience with computers, phone systems, and headsets preferred
Previous experience in customer service preferred
Home Office Requirements:
Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router
Must currently and permanently reside in the Continental US
#J-18808-Ljbffr