Field Service Engineer, Fleet Sales
Blue Bird Corporation, Macon, GA, United States
Remote Work
3920 Arkwright Rd
Macon, GA 31210, USA
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY Reporting to the Field Service Engineering Supervisor this role is responsible for providing support to the FSR by providing solutions to issues that are above & beyond the FSRs technical abilities. The Field Service Engineer will launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in current and future builds. The FSE is the primary provider of engineering level factory support on Field Service technical issues as presented by the Field Service Representative (FSR) team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build strong, trusting relationships with the Field Service Representative team
Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
Complete field campaign instructions, troubleshooting guidelines and manuals
Assist other Field Service Engineers when needed
Perform other assigned tasks
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
Engineering level chassis, body, electrical and/or powertrain technical knowledge
Experience in CAN communication and/or J1939 protocol
Excellent communication and customer relation skills
Rational decision making and problem-solving ability
Detail oriented with a high degree of accuracy
Proven track record of working independently, following-through and solving problems quickly
Proven track record of working together as a team working collaboratively to solve problems
Availability for travel depending on customer needs
Derive and execute creative diagnostic strategies when published T/S is exhausted
Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, Etc.
Fluent with advanced level tooling such as PICO scope and
Familiarity with commercial CAN analysis platforms such as PEAK or Vector
Commercial Class B driver’s license
Proficient in Microsoft Office Suite
BASIC EDUCATION AND EXPERIENCE REQUIRED
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
5+ years of automotive manufacturer (OEM) engineering level technical service support
5+ years of experience in Root Cause Analysis processes & program
8+ years school bus or 10+ years medium duty truck experience
WE VALUE
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match
WORK CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment and production environment
Must work in manufacturing environment with exposure to heat, cold and noise
Fast paced production area with moving objects and sheet metal
Occasional periods of standing or sitting for extended periods of time
Must wear appropriate PPE when and where required
Frequent weeks working 40+ hours
Frequent communication with people throughout the day
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
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Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY Reporting to the Field Service Engineering Supervisor this role is responsible for providing support to the FSR by providing solutions to issues that are above & beyond the FSRs technical abilities. The Field Service Engineer will launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in current and future builds. The FSE is the primary provider of engineering level factory support on Field Service technical issues as presented by the Field Service Representative (FSR) team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build strong, trusting relationships with the Field Service Representative team
Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
Complete field campaign instructions, troubleshooting guidelines and manuals
Assist other Field Service Engineers when needed
Perform other assigned tasks
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
Engineering level chassis, body, electrical and/or powertrain technical knowledge
Experience in CAN communication and/or J1939 protocol
Excellent communication and customer relation skills
Rational decision making and problem-solving ability
Detail oriented with a high degree of accuracy
Proven track record of working independently, following-through and solving problems quickly
Proven track record of working together as a team working collaboratively to solve problems
Availability for travel depending on customer needs
Derive and execute creative diagnostic strategies when published T/S is exhausted
Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, Etc.
Fluent with advanced level tooling such as PICO scope and
Familiarity with commercial CAN analysis platforms such as PEAK or Vector
Commercial Class B driver’s license
Proficient in Microsoft Office Suite
BASIC EDUCATION AND EXPERIENCE REQUIRED
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
5+ years of automotive manufacturer (OEM) engineering level technical service support
5+ years of experience in Root Cause Analysis processes & program
8+ years school bus or 10+ years medium duty truck experience
WE VALUE
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match
WORK CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment and production environment
Must work in manufacturing environment with exposure to heat, cold and noise
Fast paced production area with moving objects and sheet metal
Occasional periods of standing or sitting for extended periods of time
Must wear appropriate PPE when and where required
Frequent weeks working 40+ hours
Frequent communication with people throughout the day
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
#J-18808-Ljbffr