Payments Business Analyst
CGI, Knoxville, TN, United States
Position Description
At CGI, we are redefining the future of payments by delivering innovative solutions that enable banks and financial institutions worldwide to operate with speed, accuracy, and resilience. As a Business Analyst in Payments & Financial Services, you'll play a pivotal role in shaping how our flagship product, CGI All Payments, evolves to meet the needs of a global client base. You will collaborate closely with clients and project teams to transform business challenges into practical solutions that deliver measurable impact. In joining our community of experts, you'll have the opportunity to influence the future of cross‑border payments while contributing to transformative projects that drive financial industry change.
This is a hybrid position requiring work in our U.S. offices two to three days a week and travel to client sites as needed for implementations. Additional travel within the U.S. may also be required.
Your future duties and responsibilities In this role, you will be at the forefront of payments transformation projects, working with global banks and financial institutions to design and implement our CGI All Payments solution. You will analyze customer requirements, translate them into clear business and functional specifications, and ensure successful delivery through collaboration with design, development, and testing teams.
You will contribute directly to the success of international programs by engaging with clients, leading workshops, and influencing the evolution of payments technology. Your input will shape core product development and help clients meet complex regulatory, operational, and strategic goals. Supported by a collaborative team, you'll have the space to innovate, grow your expertise, and see your ideas come to life in high‑impact solutions.
Key responsibilities
Analyze customer requirements and translate them into clear functional documentation
Develop and deliver business requirements, use cases, and user stories
Lead workshops and client meetings to capture needs and define solutions
Collaborate with product developers, testers, and subject‑matter experts to ensure successful delivery
Contribute to the design of payment processing strategies and flows
Support multiple projects simultaneously in an international context
Continuously develop knowledge of payment standards, schemes, and industry regulations
Required Qualifications To Be Successful In This Role To succeed in this role, you should bring proven business analysis experience in financial services or payments, along with excellent communication, documentation, and stakeholder engagement skills. A strong understanding of payment processing flows, standards, and the software development lifecycle will be key to your success.
Essential Qualifications
Experience working as a Business or Functional Analyst
Strong track record in writing Business Requirements Documents (BRDs), use cases, and user stories
Proven ability to translate complex client requirements into actionable specifications
Knowledge of payment schemes and messaging formats such as ISO 20022 and U.S. domestic payments including Fedwire, FedNow, Chips, and TCH RTP
Strong interpersonal and communication skills with the ability to work across diverse teams
Experience in Agile project environments
Solid understanding of the software development lifecycle
Other Information CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors such as skill set, level, experience, relevant training, and certifications. To support the ability to reward merit‑based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,500.00 – $164,600.00.
CGI’s benefits are offered to eligible professionals on their first day of employment and include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and well‑being programs
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of U.S. government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr
This is a hybrid position requiring work in our U.S. offices two to three days a week and travel to client sites as needed for implementations. Additional travel within the U.S. may also be required.
Your future duties and responsibilities In this role, you will be at the forefront of payments transformation projects, working with global banks and financial institutions to design and implement our CGI All Payments solution. You will analyze customer requirements, translate them into clear business and functional specifications, and ensure successful delivery through collaboration with design, development, and testing teams.
You will contribute directly to the success of international programs by engaging with clients, leading workshops, and influencing the evolution of payments technology. Your input will shape core product development and help clients meet complex regulatory, operational, and strategic goals. Supported by a collaborative team, you'll have the space to innovate, grow your expertise, and see your ideas come to life in high‑impact solutions.
Key responsibilities
Analyze customer requirements and translate them into clear functional documentation
Develop and deliver business requirements, use cases, and user stories
Lead workshops and client meetings to capture needs and define solutions
Collaborate with product developers, testers, and subject‑matter experts to ensure successful delivery
Contribute to the design of payment processing strategies and flows
Support multiple projects simultaneously in an international context
Continuously develop knowledge of payment standards, schemes, and industry regulations
Required Qualifications To Be Successful In This Role To succeed in this role, you should bring proven business analysis experience in financial services or payments, along with excellent communication, documentation, and stakeholder engagement skills. A strong understanding of payment processing flows, standards, and the software development lifecycle will be key to your success.
Essential Qualifications
Experience working as a Business or Functional Analyst
Strong track record in writing Business Requirements Documents (BRDs), use cases, and user stories
Proven ability to translate complex client requirements into actionable specifications
Knowledge of payment schemes and messaging formats such as ISO 20022 and U.S. domestic payments including Fedwire, FedNow, Chips, and TCH RTP
Strong interpersonal and communication skills with the ability to work across diverse teams
Experience in Agile project environments
Solid understanding of the software development lifecycle
Other Information CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors such as skill set, level, experience, relevant training, and certifications. To support the ability to reward merit‑based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,500.00 – $164,600.00.
CGI’s benefits are offered to eligible professionals on their first day of employment and include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and well‑being programs
Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of U.S. government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr