Sales Operations Manager
Hampton Inn Prattville, Prattville, AL, United States
The Sales & Operations Manager plays a dual leadership role, responsible for driving local sales efforts while supporting day-to-day hotel operations as Manager on Duty (MOD). This position is ideal for a hospitality professional with strong operational knowledge and a passion for revenue generation, guest satisfaction, and team leadership. The role supports the General Manager by balancing revenue-focused sales activity in the market with hands‑on operational leadership, ensuring both top‑line growth and consistent service execution.
Responsibilities
Sales Manager —Drive local negotiated and small group business through proactive sales efforts.
Conduct outside sales calls, local account visits, and community networking.
Manage and respond to sales inquiries, RFPs, and group leads in a timely manner.
Negotiate rates, contracts, and group agreements within brand and ownership guidelines.
Maintain accurate account activity, production tracking, and pipeline reporting.
Collaborate with revenue management to support ADR and occupancy goals.
Serve as Manager on Duty on assigned shifts, including evenings and weekends as needed.
Oversee daily hotel operations with a primary focus on Front Office and Guest Services.
Ensure brand standards, service scores, and cleanliness expectations are consistently met.
Resolve guest concerns professionally and efficiently, escalating when appropriate.
Monitor daily arrivals, VIPs, groups, and special requests.
Qualifications
Experience in hospitality sales with a focus on local negotiations.
Hilton System Knowledge.
Ability to conduct effective outside sales calls and build strong community networks.
Proven track record of managing and responding to sales inquiries, RFPs, and group leads promptly.
Skill in negotiating rates, contracts, and group agreements.
Proficiency in maintaining accurate account activity, production tracking, and pipeline reporting.
Ability to collaborate with revenue management to support ADR and occupancy goals.
Experience serving as Manager on Duty, including evenings and weekends as needed, is a plus.
Compensation $45,000-$50,000 per year
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Responsibilities
Sales Manager —Drive local negotiated and small group business through proactive sales efforts.
Conduct outside sales calls, local account visits, and community networking.
Manage and respond to sales inquiries, RFPs, and group leads in a timely manner.
Negotiate rates, contracts, and group agreements within brand and ownership guidelines.
Maintain accurate account activity, production tracking, and pipeline reporting.
Collaborate with revenue management to support ADR and occupancy goals.
Serve as Manager on Duty on assigned shifts, including evenings and weekends as needed.
Oversee daily hotel operations with a primary focus on Front Office and Guest Services.
Ensure brand standards, service scores, and cleanliness expectations are consistently met.
Resolve guest concerns professionally and efficiently, escalating when appropriate.
Monitor daily arrivals, VIPs, groups, and special requests.
Qualifications
Experience in hospitality sales with a focus on local negotiations.
Hilton System Knowledge.
Ability to conduct effective outside sales calls and build strong community networks.
Proven track record of managing and responding to sales inquiries, RFPs, and group leads promptly.
Skill in negotiating rates, contracts, and group agreements.
Proficiency in maintaining accurate account activity, production tracking, and pipeline reporting.
Ability to collaborate with revenue management to support ADR and occupancy goals.
Experience serving as Manager on Duty, including evenings and weekends as needed, is a plus.
Compensation $45,000-$50,000 per year
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