Bilingual Customer Service Representative
TKC Holdings, Inc., San Antonio, TX, United States
Wage Rate
$17.00/hour
Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.
As a subsidiary of TKC Holdings, Inc. and Keefe Group,
ICSolutions (ICS)
has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.
About This Position The Bilingual Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers.
This position is Wednesday - Saturday, 8am-7pm on-site.
What You'll Need
High school diploma or equivalent required, some college education is preferred
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Must type 45 WPM or faster
Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner
Must possess excellent verbal and written communication skills – experience with Microsoft Word and Outlook is preferred
Must have the ability to perform basic accounting functions – experience with Excel is a plus
Benefits IC Solutions offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
#J-18808-Ljbffr
Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.
As a subsidiary of TKC Holdings, Inc. and Keefe Group,
ICSolutions (ICS)
has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.
About This Position The Bilingual Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers.
This position is Wednesday - Saturday, 8am-7pm on-site.
What You'll Need
High school diploma or equivalent required, some college education is preferred
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Must type 45 WPM or faster
Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner
Must possess excellent verbal and written communication skills – experience with Microsoft Word and Outlook is preferred
Must have the ability to perform basic accounting functions – experience with Excel is a plus
Benefits IC Solutions offers comprehensive benefits to all regular-full time employees:
Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.
We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
#J-18808-Ljbffr