Junior IT Service Desk Analyst - Hybrid Support

A federal IT support firm is looking for a Service Desk Analyst I to provide front-line IT support to federal customers in a hybrid environment. The role includes troubleshooting hardware and software issues while delivering high-quality customer service. The ideal candidate should have a relevant associate's or bachelor's degree, strong troubleshooting skills, and at least one year of IT support experience. This position requires timely ticket triage and documentation, working within defined SLAs. #J-18808-Ljbffr