SALESFORCE ADMINISTRATOR
State of New Hampshire, Concord, NH, United States
State of New Hampshire Job Posting
DEPARTMENT OF INFORMATION
CIO Office - Web Application Development
27 Hazen Dr.
Systems Development Specialist V - Salesforce Administrator
Position #41137
$31.33/hour - $38.85/hour
*See total compensation information at the bottom of announcement.
The State of New Hampshire, Department of Information, CIO Office - Web Application Development has a full-time vacancy for Systems Development Specialist V - Salesforce Administrator
Summary:
As the Salesforce administrator executes day-to-day configuration, user management and enhancement operations as directed by the lead Salesforce administrator. This will include translation of programming functions into information systems solutions to achieve statewide objectives related to the Salesforce platform. Develop solutions to monitor environments and automate processes.
YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience:
Equivalent combination of 8.5 years of education and experience after completion of high school. Education and experience must be in computer science, computer programming, systems analysis, computer networking, or related field, with at least two years of experience performing systems analysis.
License/Certification:
Valid driver's license or access to transportation
PREFERRED WORK TRAITS:
Minimum two (2) years Salesforce development experience. Salesforce Administrator experience preferred. Strong understanding of Salesforce.com best practices and functionality. Strong data management abilities, SQL experience preferred.
Technical knowledge of Salesforce Lightning. Technical knowledge and understanding of relational database design. Ability to communicate effectively with various departments and division representatives. Ability to reduce problems to basic details. Ability to establish and maintain effective working relationships with customers, superiors, associates and with representatives from other state departments.
AFTER-HIRE REQUIREMENTS:
None
CAREER ADVANCEMENT OPPORTUNITIES:
In-Band Advancement Available: ☐ Yes ☒ No Criteria:
Broad Group Level Advancement Available: ☐ Yes ☒ No Criteria:
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.
Responsibilities:
Provide administration support of internal and external customer-facing Salesforce environments, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
Promote solutions through the Salesforce environments as required by development and administrative teams.
Serve as technical expert on Salesforce in developing specifications, process flows, application design, reusable components, application configuration and testing.
Analyze and prepare impact assessments of new requirements and system updates on all upstream and downstream applications, systems and processes.
Work within a team of internal and external Salesforce developers, architects, and project managers to deliver innovative solutions and plan for short- and long-term development and maintenance of the State's Salesforce infrastructure.
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.
Maintain an understanding of the Salesforce.com platform and technical components, including technical data model, integration between components and impacts of process and technical designs with upstream and downstream processes.
Follow defined coding standards and participate in code reviews during projects to ensure quality and appropriate design patterns are followed.
Design and develop solutions to facilitate administrative tasks and monitoring.
For further information please contact Rebecca Gamache, IT Manager, (603) 230-3443
Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
See this link for details on State-paid health benefits:
https://www.das.nh.gov/hr/benefits.aspx
Value of State's share of Employee's Retirement: 12.87% of pay
Other Benefits:
*Dental Plan at minimal cost for employees and their families ($500-$1800 value)
* Flexible Spending healthcare and childcare reimbursement accounts
*State defined benefit retirement plan and Deferred Compensation 457(b) plan
*Work/life balance flexible schedules, paid holidays and generous leave plan
*$50,000 state-paid life insurance plus additional low-cost group life insurance
*Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
https://www.das.nh.gov/jobsearch/compensation-calculator.aspx
Want the specifics? Explore the Benefits of State Employment on our website:
https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf
https://www.das.nh.gov/hr/index.aspx
EOE
TDD Access: Relay NH1-800-735-2964
DEPARTMENT OF INFORMATION
CIO Office - Web Application Development
27 Hazen Dr.
Systems Development Specialist V - Salesforce Administrator
Position #41137
$31.33/hour - $38.85/hour
*See total compensation information at the bottom of announcement.
The State of New Hampshire, Department of Information, CIO Office - Web Application Development has a full-time vacancy for Systems Development Specialist V - Salesforce Administrator
Summary:
As the Salesforce administrator executes day-to-day configuration, user management and enhancement operations as directed by the lead Salesforce administrator. This will include translation of programming functions into information systems solutions to achieve statewide objectives related to the Salesforce platform. Develop solutions to monitor environments and automate processes.
YOUR EXPERIENCE COUNTS : Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience:
Equivalent combination of 8.5 years of education and experience after completion of high school. Education and experience must be in computer science, computer programming, systems analysis, computer networking, or related field, with at least two years of experience performing systems analysis.
License/Certification:
Valid driver's license or access to transportation
PREFERRED WORK TRAITS:
Minimum two (2) years Salesforce development experience. Salesforce Administrator experience preferred. Strong understanding of Salesforce.com best practices and functionality. Strong data management abilities, SQL experience preferred.
Technical knowledge of Salesforce Lightning. Technical knowledge and understanding of relational database design. Ability to communicate effectively with various departments and division representatives. Ability to reduce problems to basic details. Ability to establish and maintain effective working relationships with customers, superiors, associates and with representatives from other state departments.
AFTER-HIRE REQUIREMENTS:
None
CAREER ADVANCEMENT OPPORTUNITIES:
In-Band Advancement Available: ☐ Yes ☒ No Criteria:
Broad Group Level Advancement Available: ☐ Yes ☒ No Criteria:
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.
Responsibilities:
Provide administration support of internal and external customer-facing Salesforce environments, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
Promote solutions through the Salesforce environments as required by development and administrative teams.
Serve as technical expert on Salesforce in developing specifications, process flows, application design, reusable components, application configuration and testing.
Analyze and prepare impact assessments of new requirements and system updates on all upstream and downstream applications, systems and processes.
Work within a team of internal and external Salesforce developers, architects, and project managers to deliver innovative solutions and plan for short- and long-term development and maintenance of the State's Salesforce infrastructure.
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.
Maintain an understanding of the Salesforce.com platform and technical components, including technical data model, integration between components and impacts of process and technical designs with upstream and downstream processes.
Follow defined coding standards and participate in code reviews during projects to ensure quality and appropriate design patterns are followed.
Design and develop solutions to facilitate administrative tasks and monitoring.
For further information please contact Rebecca Gamache, IT Manager, (603) 230-3443
Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
See this link for details on State-paid health benefits:
https://www.das.nh.gov/hr/benefits.aspx
Value of State's share of Employee's Retirement: 12.87% of pay
Other Benefits:
*Dental Plan at minimal cost for employees and their families ($500-$1800 value)
* Flexible Spending healthcare and childcare reimbursement accounts
*State defined benefit retirement plan and Deferred Compensation 457(b) plan
*Work/life balance flexible schedules, paid holidays and generous leave plan
*$50,000 state-paid life insurance plus additional low-cost group life insurance
*Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
https://www.das.nh.gov/jobsearch/compensation-calculator.aspx
Want the specifics? Explore the Benefits of State Employment on our website:
https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf
https://www.das.nh.gov/hr/index.aspx
EOE
TDD Access: Relay NH1-800-735-2964