Customer Support Representative
Kelly, Johnston, IA, United States
Customer Support Representative
Job Title: Customer Support Representative Location: Johnston, IA Assignment Length: 12 months with a target start date of 3/9 Pay Rate: $18.78ph Visa sponsorship is not available, now or in the near future, for this position Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We're on the lookout for a skilled, contingent Customer Support Representative to join the innovative team at John Deere. This role could be the next exciting step in your career! Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page. Support hours fall between 7am
6pm CST, Monday
Friday and 8 am
12 pm CST, Saturday. Schedule may include occasional holidays and overtime based on the needs of the business. Candidate must be available to work any 8-hour shift within the 7am-6pm support window. Candidate will work on-site (John Deere Financial
Johnston, IA) five days a week Shifts are subject to change based on volumes. Special considerations: Training and mentoring will be on the 8am-4:30pm shift and last approximately 6 weeks. Takes approximately 3-4 months from start date to reach full productivity. Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician. The primary responsibilities for this opening could be for Tier 1 support. Primary responsibilities & duties: The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include: General product questions, availability, compatibility Ag, Residential and Commercial Turf, and Golf product issues/complaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts and publications lookups Loyalty Rewards programs Required skills, knowledge, and relevant work experience: Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. Ability to work support hours and occasional holidays to support the business. Desired skills, knowledge, and relevant work experience: Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
Job Title: Customer Support Representative Location: Johnston, IA Assignment Length: 12 months with a target start date of 3/9 Pay Rate: $18.78ph Visa sponsorship is not available, now or in the near future, for this position Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We're on the lookout for a skilled, contingent Customer Support Representative to join the innovative team at John Deere. This role could be the next exciting step in your career! Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page. Support hours fall between 7am
6pm CST, Monday
Friday and 8 am
12 pm CST, Saturday. Schedule may include occasional holidays and overtime based on the needs of the business. Candidate must be available to work any 8-hour shift within the 7am-6pm support window. Candidate will work on-site (John Deere Financial
Johnston, IA) five days a week Shifts are subject to change based on volumes. Special considerations: Training and mentoring will be on the 8am-4:30pm shift and last approximately 6 weeks. Takes approximately 3-4 months from start date to reach full productivity. Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician. The primary responsibilities for this opening could be for Tier 1 support. Primary responsibilities & duties: The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include: General product questions, availability, compatibility Ag, Residential and Commercial Turf, and Golf product issues/complaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts and publications lookups Loyalty Rewards programs Required skills, knowledge, and relevant work experience: Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. Ability to work support hours and occasional holidays to support the business. Desired skills, knowledge, and relevant work experience: Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.