Customer Support Representative I
Kelly, Fresno, CA, United States
Customer Support Representative I
The Customer Support Representative I provides analytical, support, and problem-resolution services related to customer claims, feedback, and inquiries. The role requires attention to detail, strong communication skills, and the ability to efficiently research, analyze, and resolve issues across mis-shipments, damaged products, and product quality concerns. Essential Duties & Responsibilities Analyze data collected from customer claims and feedback, researching instances and conducting root cause investigations. Resolve customer claims related to mis-shipments, damaged goods, and product quality issues quickly and accurately. Manage customer needs with a strong sense of urgency and professionalism. Record and analyze metrics for invoice corrections and support functions related to approved order disputes. Ensure timely execution of responsibilities and prioritize objectives to meet department goals. Facilitate sample orders and coordinate with regional deployment centers as needed. Maintain accurate claim records and ensure customers are reimbursed within identified timeframes. Respond efficiently and effectively to customer correspondence via phone, email, and written communications, escalating complex issues as appropriate. Identify out-of-tolerance measures and recommend corrective actions to mitigate recurring problems. Maintain excellent attendance and punctuality. Comply with quality, environmental, and safety regulations; ensure compliance among team members if applicable. Minimum Qualifications Skilled in MS Word, MS Excel, and MS PowerPoint at an intermediate level; strong overall computer proficiency. Bachelor's degree preferred, or at least 4 years of business-to-business customer service, supply chain logistics, administrative support, or retail sales experience with increasing responsibilities. Ability to develop clear written communications, procedures, and work instructions. Strong analytical and reasoning skills; able to present information effectively to varied audiences. Demonstrated ability to work independently and collaboratively in fast-paced environments. Work Environment & Requirements Business casual dress code; jeans permitted. GMP footwear required. Satisfactory attendance and timeliness required. On-site position at the company's main office.
The Customer Support Representative I provides analytical, support, and problem-resolution services related to customer claims, feedback, and inquiries. The role requires attention to detail, strong communication skills, and the ability to efficiently research, analyze, and resolve issues across mis-shipments, damaged products, and product quality concerns. Essential Duties & Responsibilities Analyze data collected from customer claims and feedback, researching instances and conducting root cause investigations. Resolve customer claims related to mis-shipments, damaged goods, and product quality issues quickly and accurately. Manage customer needs with a strong sense of urgency and professionalism. Record and analyze metrics for invoice corrections and support functions related to approved order disputes. Ensure timely execution of responsibilities and prioritize objectives to meet department goals. Facilitate sample orders and coordinate with regional deployment centers as needed. Maintain accurate claim records and ensure customers are reimbursed within identified timeframes. Respond efficiently and effectively to customer correspondence via phone, email, and written communications, escalating complex issues as appropriate. Identify out-of-tolerance measures and recommend corrective actions to mitigate recurring problems. Maintain excellent attendance and punctuality. Comply with quality, environmental, and safety regulations; ensure compliance among team members if applicable. Minimum Qualifications Skilled in MS Word, MS Excel, and MS PowerPoint at an intermediate level; strong overall computer proficiency. Bachelor's degree preferred, or at least 4 years of business-to-business customer service, supply chain logistics, administrative support, or retail sales experience with increasing responsibilities. Ability to develop clear written communications, procedures, and work instructions. Strong analytical and reasoning skills; able to present information effectively to varied audiences. Demonstrated ability to work independently and collaboratively in fast-paced environments. Work Environment & Requirements Business casual dress code; jeans permitted. GMP footwear required. Satisfactory attendance and timeliness required. On-site position at the company's main office.