Field Service Representative
Airbus, Herndon, VA, United States
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at
USCareers@airbus.com
Notice
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination (English)
Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)
Job Description In the world of aviation, "AOG" isn't just an acronym—it’s a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a
Field Service Representative (FSR)
to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back‑office role; you will be embedded on‑site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world‑class aircraft operations. If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real‑time, we want you on the front lines with us.
Location
The position will be based onsite at an Airbus customer site in the United States. Relocation support will be provided for eligible candidates.
The job location/worksite is determined based on Airbus customer needs. Incumbents may be required to move to another customer location at a future date.
Meet the Team The Airbus Field Service team is where the "manual" meets the "runway." We are a high‑autonomy, high‑accountability group of experts who thrive in the "Entry Into Service" (EIS) environment. We don’t just identify snags; we transfer know‑how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same—transitioning from a high‑level briefing with Airline Engineering to a "Meet and Greet" on the ramp—you’ll find your peers here.
How We Care for You
Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and participation in an Employee Stock Ownership Plan (ESOP).
Work/Life Balance: Paid time off including personal time, holidays and generous paid parental leave.
Health & Welfare: Comprehensive coverage including medical (traditional and high‑deductible), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefits.
Your Challenges
Provide technical advice and transfer know‑how to Engineering & Maintenance departments during Entry Into Service of a new aircraft type.
Assist in resolving aircraft technical problems during high‑pressure AOG situations to mitigate airline financial exposure.
Influence airlines to embody OEB (particularly RED OEB) to improve fleet safety.
Provide assistance on a wide variety of issues & queries, both technical and operational.
Maintain a business relationship with the airline and the home base.
Adapt to specific airline needs, including cultural and climatic environments.
Perform ‘Meet and Greet’ activities during Ramp Operations at Entry Into Service.
Transfer technical know‑how to Line Maintenance.
Respond to airline queries during standby outside working hours in case of AOG and incident inquiries.
Identify and solve problems early, before they become critical.
Represent Field Service at all technical levels: Maintenance Engineering, Flight Operations, Training and Spares.
Support CSIP process by securing high levels of airline participation.
Provide status updates on applicable Airbus supervised retrofit campaigns.
Advise the airline on fleet reliability statistics and worldwide data.
Update on mandated modification requirements.
Brief on selected services and support tools such as Tech Request, Airbus World.
Handle transfer of the aircraft MSN within the Airbus database.
Distribute Flight Safety Digest & Brochures (Fast, Safety Magazine, etc.) or promote their online versions.
During the EIS phase, relay technical events/snags to Airbus and supply requested data to improve aircraft maturity.
Support specific reporting on new aircraft post‑delivery such as OR3M process.
Assist the FSM in producing periodical reports.
Ensure in‑country administration needs are met.
Able to run a station independently, including during an EIS.
Your Boarding Pass
A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance, or a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required.
Preferred minimum of 5+ years in relatable or comparable role(s) performing duties similar to those required of a field service representative.
Excellent communication abilities.
Effective interpersonal abilities.
Able to react quickly, think on feet, and respond with accuracy while considering the customer relationship.
Able to prioritize quickly and align customer needs with available Airbus services.
Able to identify appropriate sources to address needs while maintaining good relationships.
English written and spoken fluency is required.
Travel Required
This position requires some domestic and international travel.
Physical Requirements
Vision: Adequate to read material on computer screens and to identify individuals for greetings and directions.
Hearing: Able to hear sufficiently to engage in conversations in office settings and to heed alerts and warning signals.
Speaking: Able to engage in conversations in person and via electronic means and to deliver information to groups of varying size with or without amplification.
Equipment Operation: Able to operate a wide range of personal and office electronic equipment.
Carrying: Able to occasionally carry up to 30 lbs while engaging in training, addressing production issues, or as part of continuous improvement projects.
Lifting: Able to occasionally lift up to 50 lbs.
Pushing/Pulling: Able to push/pull items in office areas and on the shop floor.
Sitting: Able to sit for extended periods of time at the computer and in meetings.
Squatting/Kneeling: Able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.
Standing: Able to stand for extended periods while delivering information.
Travel: Able to travel domestically and internationally for short periods.
Walking: Able to walk through office and production areas, around flight lines and airstrips, sometimes on uneven surfaces.
Apply Now Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company Airbus Americas Customer Services, Inc. US - Direct Hire Professional On‑site Customer Eng.&Technical Support&Services
EEO Statement Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, lay‑off, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on the protected categories. Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time.
Consent By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Commitment to Diversity Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. We will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to
emsom@airbus.com .
#J-18808-Ljbffr
USCareers@airbus.com
Notice
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination (English)
Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)
Job Description In the world of aviation, "AOG" isn't just an acronym—it’s a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a
Field Service Representative (FSR)
to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back‑office role; you will be embedded on‑site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world‑class aircraft operations. If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real‑time, we want you on the front lines with us.
Location
The position will be based onsite at an Airbus customer site in the United States. Relocation support will be provided for eligible candidates.
The job location/worksite is determined based on Airbus customer needs. Incumbents may be required to move to another customer location at a future date.
Meet the Team The Airbus Field Service team is where the "manual" meets the "runway." We are a high‑autonomy, high‑accountability group of experts who thrive in the "Entry Into Service" (EIS) environment. We don’t just identify snags; we transfer know‑how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same—transitioning from a high‑level briefing with Airline Engineering to a "Meet and Greet" on the ramp—you’ll find your peers here.
How We Care for You
Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and participation in an Employee Stock Ownership Plan (ESOP).
Work/Life Balance: Paid time off including personal time, holidays and generous paid parental leave.
Health & Welfare: Comprehensive coverage including medical (traditional and high‑deductible), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefits.
Your Challenges
Provide technical advice and transfer know‑how to Engineering & Maintenance departments during Entry Into Service of a new aircraft type.
Assist in resolving aircraft technical problems during high‑pressure AOG situations to mitigate airline financial exposure.
Influence airlines to embody OEB (particularly RED OEB) to improve fleet safety.
Provide assistance on a wide variety of issues & queries, both technical and operational.
Maintain a business relationship with the airline and the home base.
Adapt to specific airline needs, including cultural and climatic environments.
Perform ‘Meet and Greet’ activities during Ramp Operations at Entry Into Service.
Transfer technical know‑how to Line Maintenance.
Respond to airline queries during standby outside working hours in case of AOG and incident inquiries.
Identify and solve problems early, before they become critical.
Represent Field Service at all technical levels: Maintenance Engineering, Flight Operations, Training and Spares.
Support CSIP process by securing high levels of airline participation.
Provide status updates on applicable Airbus supervised retrofit campaigns.
Advise the airline on fleet reliability statistics and worldwide data.
Update on mandated modification requirements.
Brief on selected services and support tools such as Tech Request, Airbus World.
Handle transfer of the aircraft MSN within the Airbus database.
Distribute Flight Safety Digest & Brochures (Fast, Safety Magazine, etc.) or promote their online versions.
During the EIS phase, relay technical events/snags to Airbus and supply requested data to improve aircraft maturity.
Support specific reporting on new aircraft post‑delivery such as OR3M process.
Assist the FSM in producing periodical reports.
Ensure in‑country administration needs are met.
Able to run a station independently, including during an EIS.
Your Boarding Pass
A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance, or a FAA A&P License, or an EASA B1 or B2 license, or an AME License, or equivalent years of work experience is required.
Preferred minimum of 5+ years in relatable or comparable role(s) performing duties similar to those required of a field service representative.
Excellent communication abilities.
Effective interpersonal abilities.
Able to react quickly, think on feet, and respond with accuracy while considering the customer relationship.
Able to prioritize quickly and align customer needs with available Airbus services.
Able to identify appropriate sources to address needs while maintaining good relationships.
English written and spoken fluency is required.
Travel Required
This position requires some domestic and international travel.
Physical Requirements
Vision: Adequate to read material on computer screens and to identify individuals for greetings and directions.
Hearing: Able to hear sufficiently to engage in conversations in office settings and to heed alerts and warning signals.
Speaking: Able to engage in conversations in person and via electronic means and to deliver information to groups of varying size with or without amplification.
Equipment Operation: Able to operate a wide range of personal and office electronic equipment.
Carrying: Able to occasionally carry up to 30 lbs while engaging in training, addressing production issues, or as part of continuous improvement projects.
Lifting: Able to occasionally lift up to 50 lbs.
Pushing/Pulling: Able to push/pull items in office areas and on the shop floor.
Sitting: Able to sit for extended periods of time at the computer and in meetings.
Squatting/Kneeling: Able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.
Standing: Able to stand for extended periods while delivering information.
Travel: Able to travel domestically and internationally for short periods.
Walking: Able to walk through office and production areas, around flight lines and airstrips, sometimes on uneven surfaces.
Apply Now Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company Airbus Americas Customer Services, Inc. US - Direct Hire Professional On‑site Customer Eng.&Technical Support&Services
EEO Statement Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, lay‑off, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on the protected categories. Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time.
Consent By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Commitment to Diversity Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. We will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to
emsom@airbus.com .
#J-18808-Ljbffr