IVR & IVA Strategy Analyst - AI-Driven CX

A leading telecommunications services company is seeking an experienced IVR Business Analyst in Stamford, CT. This role focuses on optimizing customer journeys across Conversational IVR and IVA platforms, supporting large scale platform integration, and documentation of business requirements. The ideal candidate will have over 5 years of relevant experience, strong SQL skills, and a background with Digital IVR platforms. Benefits include comprehensive insurance options and paid time off for salaried employees. #J-18808-Ljbffr