Business Analyst - Banking - Contract to Hire - Direct client - W2 - JOBID694
Outcome Logix ( A Tech 50 Finalist company 2025 and 2022, by Pittsburgh Technology Council ), Cleveland, OH, United States
Manage the Jira Project Board and respond in a timely manner
Create, manage, and support administrative functions associated with Project Management Tools – EPPIC, Jira Align, Jira, and Confluence
Provide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reporting
Provision new users in supported applications and maintain existing users’ access
Respond to end user support requests effectively and communicate with them to address issues
Create, develop and maintain technical documentation and user‑guides
Train end‑users on tools supported
Maintain and update support tracking records
Work closely with contact center representatives in support of new product releases
Supports the monthly posting and reconciliation process for Project financials
Assist end users and PMO Operations Team with day‑to‑day functionality and efficiency of supported applications and processes
Identify, manage and resolve issues in a timely manner
Provide feedback to manager and other members on process change suggestions
Work within a remote, customer oriented, positive team environment
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non‑technical staff
Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience for approved Project Management tools
Other duties as assigned to support the Project Management Community
Required Qualifications
Proficient in information gathering and analytical approach to problem solving.
Self‑motivated with the ability to work with little to no supervision.
2- or 4‑year college degree; or equivalent experience.
Excellent interpersonal communication skills - written and verbal.
Excellent time management and organizational skills.
High attention to detail and ability to manage multiple priority assignments.
Proficiency with Microsoft Office Suite and Jira/Confluence/Kanban.
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Create, manage, and support administrative functions associated with Project Management Tools – EPPIC, Jira Align, Jira, and Confluence
Provide support for PLC/SDLC governance, including but not limited to data quality, follow up, and reporting
Provision new users in supported applications and maintain existing users’ access
Respond to end user support requests effectively and communicate with them to address issues
Create, develop and maintain technical documentation and user‑guides
Train end‑users on tools supported
Maintain and update support tracking records
Work closely with contact center representatives in support of new product releases
Supports the monthly posting and reconciliation process for Project financials
Assist end users and PMO Operations Team with day‑to‑day functionality and efficiency of supported applications and processes
Identify, manage and resolve issues in a timely manner
Provide feedback to manager and other members on process change suggestions
Work within a remote, customer oriented, positive team environment
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non‑technical staff
Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience for approved Project Management tools
Other duties as assigned to support the Project Management Community
Required Qualifications
Proficient in information gathering and analytical approach to problem solving.
Self‑motivated with the ability to work with little to no supervision.
2- or 4‑year college degree; or equivalent experience.
Excellent interpersonal communication skills - written and verbal.
Excellent time management and organizational skills.
High attention to detail and ability to manage multiple priority assignments.
Proficiency with Microsoft Office Suite and Jira/Confluence/Kanban.
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