Parts Specialist
Raymond West, Reno, NV, United States
Raymond West
is looking for a dynamic
Parts Specialist
to join our team! The Parts Specialist is responsible for taking calls from external customers, technicians, and working with vendors, when necessary, on over‑the‑counter parts sales. This position must have a strong sense of urgency in responding to customer needs while maintaining inventory, costs, and quality control.
Raymond West is committed to providing our customers with end‑to‑end warehouse solutions. We bring you our industry‑leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.
Duties And Responsibilities
Accept telephone, email and counter orders for external customers and company technicians, and fill orders from stock.
Research replacement parts using parts manual, computer listings or microfiche as appropriate.
Discuss use and features of various parts.
Fill customer orders from stock or by special order, and order parts for stock replenishment.
Advise customers on substitution or modification of parts when replacements are not available.
Update customers regarding the status of back‑ordered parts in an acceptable time frame.
Prepare sales orders for invoicing, receive payment, and obtain credit authorization when necessary.
Participate in general inventories and cycle counts as necessary.
Initiate proper documentation to maintain accurate inventory and sales records.
Work with and support other Parts Sales Specialists regarding the sale of material handling equipment.
Handle telephone calls, customer counter interactions, and promote overall sales.
Assist Parts Sales Representatives with order entry, consignment replenishment and consignment maintenance.
Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff.
Assist at back counter and in stockroom as directed or as needed; press tires as needed.
Actively participate in Parts Department training and meetings.
Perform various duties directly or indirectly associated with parts sales activity as assigned.
Required Skills/Abilities
Excellent written and verbal communication skills.
Excellent organizational and time‑management skills.
Proficient in Microsoft Office Suite and similar software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of an organization.
Must be able to maintain effective working relationships with employees, co‑workers, and managers in other departments.
Must be willing to work off‑hours as specific needs dictate and willing to assume more responsibility as required.
Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
Possess a general understanding of, and familiarity with, machine parts and their functions.
Able to communicate effectively with employees, manufacturers, and vendors at all levels, in person, on the telephone or via electronic media.
Willing to learn new computer programs, inventory procedures, parts manuals, and price books.
Willing to support all phases of the department and company as needed.
Able to perform duties under minimal supervision, adjust to changes and demonstrate drive and initiative.
Willing to continually learn new products and procedures.
Able to manage time effectively.
Knowledgeable in interpretation of parts manual and computer programs.
Must be capable of learning all phases of the Parts Department operation with the desire to increase their responsibility as the need develops.
Present a neat, professional appearance at all times.
Maintain an organized and tidy work area.
Maintain a professional attitude in all matters.
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
Motivated to continuous self‑development and training.
Willing to comply with the employee handbook.
Education/Experience
High school diploma or equivalent is required.
Two years of related experience and/or training; or an equivalent combination of education and experience is preferred.
Physical Requirements
Position is non‑sedentary.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is regularly exposed to moving mechanical parts.
The employee must frequently lift and/or move up to 50 pounds.
The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to smell.
Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
The noise level in the work environment is sometimes loud.
Pay Range
The hourly range for this position is $23.00 – $32.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Qualified candidates must be able to pass a pre‑employment physical and drug screen.
Raymond West
provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!
Check us out at
www.raymondwest.com . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.
Apply online via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug‑free company.
This contractor and subcontractor shall abide by the requirements of 41 CFR.
60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
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is looking for a dynamic
Parts Specialist
to join our team! The Parts Specialist is responsible for taking calls from external customers, technicians, and working with vendors, when necessary, on over‑the‑counter parts sales. This position must have a strong sense of urgency in responding to customer needs while maintaining inventory, costs, and quality control.
Raymond West is committed to providing our customers with end‑to‑end warehouse solutions. We bring you our industry‑leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.
Duties And Responsibilities
Accept telephone, email and counter orders for external customers and company technicians, and fill orders from stock.
Research replacement parts using parts manual, computer listings or microfiche as appropriate.
Discuss use and features of various parts.
Fill customer orders from stock or by special order, and order parts for stock replenishment.
Advise customers on substitution or modification of parts when replacements are not available.
Update customers regarding the status of back‑ordered parts in an acceptable time frame.
Prepare sales orders for invoicing, receive payment, and obtain credit authorization when necessary.
Participate in general inventories and cycle counts as necessary.
Initiate proper documentation to maintain accurate inventory and sales records.
Work with and support other Parts Sales Specialists regarding the sale of material handling equipment.
Handle telephone calls, customer counter interactions, and promote overall sales.
Assist Parts Sales Representatives with order entry, consignment replenishment and consignment maintenance.
Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff.
Assist at back counter and in stockroom as directed or as needed; press tires as needed.
Actively participate in Parts Department training and meetings.
Perform various duties directly or indirectly associated with parts sales activity as assigned.
Required Skills/Abilities
Excellent written and verbal communication skills.
Excellent organizational and time‑management skills.
Proficient in Microsoft Office Suite and similar software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of an organization.
Must be able to maintain effective working relationships with employees, co‑workers, and managers in other departments.
Must be willing to work off‑hours as specific needs dictate and willing to assume more responsibility as required.
Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
Possess a general understanding of, and familiarity with, machine parts and their functions.
Able to communicate effectively with employees, manufacturers, and vendors at all levels, in person, on the telephone or via electronic media.
Willing to learn new computer programs, inventory procedures, parts manuals, and price books.
Willing to support all phases of the department and company as needed.
Able to perform duties under minimal supervision, adjust to changes and demonstrate drive and initiative.
Willing to continually learn new products and procedures.
Able to manage time effectively.
Knowledgeable in interpretation of parts manual and computer programs.
Must be capable of learning all phases of the Parts Department operation with the desire to increase their responsibility as the need develops.
Present a neat, professional appearance at all times.
Maintain an organized and tidy work area.
Maintain a professional attitude in all matters.
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
Motivated to continuous self‑development and training.
Willing to comply with the employee handbook.
Education/Experience
High school diploma or equivalent is required.
Two years of related experience and/or training; or an equivalent combination of education and experience is preferred.
Physical Requirements
Position is non‑sedentary.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is regularly exposed to moving mechanical parts.
The employee must frequently lift and/or move up to 50 pounds.
The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to smell.
Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
The noise level in the work environment is sometimes loud.
Pay Range
The hourly range for this position is $23.00 – $32.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Qualified candidates must be able to pass a pre‑employment physical and drug screen.
Raymond West
provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!
Check us out at
www.raymondwest.com . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.
Apply online via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug‑free company.
This contractor and subcontractor shall abide by the requirements of 41 CFR.
60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
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