Inside Sales Representative
thyssenkrupp, Northwood, OH, United States
Job Summary
Position: Account Manager / Inside Sales Representative
An expert provider of tailored solutions
Capable of understanding customer needs and recommending strategic, value driven products.
Dedicated to delivering exceptional service
Someone who consistently supports our customers with accuracy, timeliness, and care.
A customer retention champion
Skilled at nurturing relationships, anticipating needs, and ensuring long term satisfaction.
Committed to going the extra mile
Proactive in building trust, enhancing customer experiences, and strengthening partnerships.
This role requires a strong understanding of metals manufacturing, with specialized knowledge in red metals, aluminum, and aerospace products.
Job Description To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.
Key Accountabilities
Respond to sales calls, faxes, and e-mails
Computer Proficient
Generate and follow up on quotes for all products
Provide technical assistance to customers
Process sales orders, enter return orders, credits, and debits when required
Enter scrap return order as requested by distribution channels
Review product inventory and report concerns to purchasing/management
Satisfy customer service issues
Continuously increase knowledge of company products, services, and procedures
Work in team environment, communicating as required with all personnel.
Monitor competitor products and prices.
Assist in quality related duties where required
Meets TKMNA Employee Attributes/Competencies
Qualifications
Bachelor’s Degree in a related field OR comparable experience
At least 1 to 2 years Metals Industry Sales Experience
Computer Proficient
Proficient in Phone-Based Sales
Interpersonal skills necessary for selling, negotiating and closing business with customers
Attention to detail in order to evaluate customer’s accounts and orders
Basic computer skills to assemble and process orders and information efficiently
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
Job Compensation $51,000+/year (based on experience) + Monthly Incentive Compensation Program
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) or RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in‑time” or “just-in‑sequence.” Copper and Brass Division Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automobile, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.
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An expert provider of tailored solutions
Capable of understanding customer needs and recommending strategic, value driven products.
Dedicated to delivering exceptional service
Someone who consistently supports our customers with accuracy, timeliness, and care.
A customer retention champion
Skilled at nurturing relationships, anticipating needs, and ensuring long term satisfaction.
Committed to going the extra mile
Proactive in building trust, enhancing customer experiences, and strengthening partnerships.
This role requires a strong understanding of metals manufacturing, with specialized knowledge in red metals, aluminum, and aerospace products.
Job Description To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.
Key Accountabilities
Respond to sales calls, faxes, and e-mails
Computer Proficient
Generate and follow up on quotes for all products
Provide technical assistance to customers
Process sales orders, enter return orders, credits, and debits when required
Enter scrap return order as requested by distribution channels
Review product inventory and report concerns to purchasing/management
Satisfy customer service issues
Continuously increase knowledge of company products, services, and procedures
Work in team environment, communicating as required with all personnel.
Monitor competitor products and prices.
Assist in quality related duties where required
Meets TKMNA Employee Attributes/Competencies
Qualifications
Bachelor’s Degree in a related field OR comparable experience
At least 1 to 2 years Metals Industry Sales Experience
Computer Proficient
Proficient in Phone-Based Sales
Interpersonal skills necessary for selling, negotiating and closing business with customers
Attention to detail in order to evaluate customer’s accounts and orders
Basic computer skills to assemble and process orders and information efficiently
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
Job Compensation $51,000+/year (based on experience) + Monthly Incentive Compensation Program
Benefits Overview
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) or RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in‑time” or “just-in‑sequence.” Copper and Brass Division Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automobile, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.
#J-18808-Ljbffr