Account Manager
Culinary Depot, Forge Spring Village, PA, United States
Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.
We are hiring an
Assistant Sales Representative (ASR)
to manage customer relationships after the sale, specifically when equipment issues arise. This role sits at the intersection of sales and service.
You will be the point person when customers experience equipment problems. Your responsibility is to protect the relationship, manage communication, coordinate resolution, and ensure the customer remains confident in Culinary Depot.
This is not a “pass it to service and move on” role. You own the customer experience post‑sale and work internally with service coordinators, vendors, manufacturers, and sales reps to drive issues to resolution.
If you take pride in protecting customer relationships and making sure problems are handled professionally and efficiently, this role will be a strong fit.
What Success Looks Like
Customers feel supported even when equipment issues occur
Problems are owned end-to-end, not deflected
Communication is proactive, clear, and solutions-focused
Sales reps are confident their accounts are being protected
Equipment issues are resolved with urgency and accountability
Customer retention remains strong despite challenges
Key Responsibilities
Serve as the primary contact for customers experiencing post‑sale equipment issues
Coordinate with Service Coordinators to schedule technicians and ensure timely dispatch
Work with manufacturers to secure warranty approvals and parts when necessary
Communicate clearly and consistently with customers regarding timelines and expectations
Track open equipment cases and follow up proactively until resolution
Partner with outside sales reps to protect and maintain key accounts
Escalate recurring product or vendor issues to management
Maintain accurate documentation of service‑related cases in internal systems
Identify opportunities to strengthen customer relationships during resolution
Who We’re Looking For
Strong communicator who can manage difficult conversations professionally
Calm and solution‑oriented under pressure
Highly organized with strong follow‑through
Relationship‑driven and protective of customer accounts
Able to coordinate across multiple internal teams
Takes ownership instead of deflecting responsibility
Experience in customer service, account management, or equipment/service coordination is preferred. Foodservice or commercial equipment experience is a plus.
Attitude, accountability, and professionalism matter more than background.
Important to Know This is not a traditional service desk role and not a call‑center environment. You are representing the sales team and protecting revenue‑generating relationships. The way issues are handled directly impacts retention and repeat business.
If you avoid difficult conversations or prefer transactional interactions, this will not be the right role.
Why Join Culinary Depot
Competitive compensation
Performance‑based reviews
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off plus paid holidays
Hands‑on training and internal growth opportunities
Fast‑paced, collaborative, execution‑focused culture
This role is critical to long‑term customer retention and brand reputation. If you want to play a direct role in protecting accounts and strengthening relationships, this is that opportunity.
#J-18808-Ljbffr
We are hiring an
Assistant Sales Representative (ASR)
to manage customer relationships after the sale, specifically when equipment issues arise. This role sits at the intersection of sales and service.
You will be the point person when customers experience equipment problems. Your responsibility is to protect the relationship, manage communication, coordinate resolution, and ensure the customer remains confident in Culinary Depot.
This is not a “pass it to service and move on” role. You own the customer experience post‑sale and work internally with service coordinators, vendors, manufacturers, and sales reps to drive issues to resolution.
If you take pride in protecting customer relationships and making sure problems are handled professionally and efficiently, this role will be a strong fit.
What Success Looks Like
Customers feel supported even when equipment issues occur
Problems are owned end-to-end, not deflected
Communication is proactive, clear, and solutions-focused
Sales reps are confident their accounts are being protected
Equipment issues are resolved with urgency and accountability
Customer retention remains strong despite challenges
Key Responsibilities
Serve as the primary contact for customers experiencing post‑sale equipment issues
Coordinate with Service Coordinators to schedule technicians and ensure timely dispatch
Work with manufacturers to secure warranty approvals and parts when necessary
Communicate clearly and consistently with customers regarding timelines and expectations
Track open equipment cases and follow up proactively until resolution
Partner with outside sales reps to protect and maintain key accounts
Escalate recurring product or vendor issues to management
Maintain accurate documentation of service‑related cases in internal systems
Identify opportunities to strengthen customer relationships during resolution
Who We’re Looking For
Strong communicator who can manage difficult conversations professionally
Calm and solution‑oriented under pressure
Highly organized with strong follow‑through
Relationship‑driven and protective of customer accounts
Able to coordinate across multiple internal teams
Takes ownership instead of deflecting responsibility
Experience in customer service, account management, or equipment/service coordination is preferred. Foodservice or commercial equipment experience is a plus.
Attitude, accountability, and professionalism matter more than background.
Important to Know This is not a traditional service desk role and not a call‑center environment. You are representing the sales team and protecting revenue‑generating relationships. The way issues are handled directly impacts retention and repeat business.
If you avoid difficult conversations or prefer transactional interactions, this will not be the right role.
Why Join Culinary Depot
Competitive compensation
Performance‑based reviews
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off plus paid holidays
Hands‑on training and internal growth opportunities
Fast‑paced, collaborative, execution‑focused culture
This role is critical to long‑term customer retention and brand reputation. If you want to play a direct role in protecting accounts and strengthening relationships, this is that opportunity.
#J-18808-Ljbffr