Sales Order Specialist (CSR)
Core Home, New York, NY, United States
About Us
Core Home is a leading importer & distributor in Housewares category. We are committed to delivering exceptional customer service and high-quality products to our clients. We are currently seeking a detail-oriented, results-driven and customer-focused individual to join our team as an Order Specialist.
Job Summary We are looking for a self-starter with exceptional attention to detail and data entry accuracy to join our team as a Sales Order Specialist. This role is responsible for managing entry and execution of purchase orders received from our retail partners with accuracy & time management being priority above all else. If you thrive in a fast-paced environment and take pride in being accountable and precise, we want to hear from you.
Key Responsibilities
Accurately enter and process purchase orders into the system.
Verify order details and ensure all PO data is received and entered correctly into the order management system.
Identify inventory shortages and overages to optimize order fulfillment.
Analyst PO start ship & cancel date windows to ensure on time routing.
Partner directly with Account Managers to validate item details, pricing discrepancies, & fulfillment qtys.
Communicate with customers to confirm order receipt and address any sales & service questions or concerns.
Provide timely and professional responses to account managers & customer inquiries via phone, email, and chat.
Coordinate with 3PL warehouse team to ensure on-time order fulfillment and resolve any related issues.
Maintain and update customer records in the ERP/database.
Assist with inventory management and tracking.
Generate reports and provide updates on order status.
Support the sales team with administrative tasks as needed.
Qualifications
Associate's or Bachelor's degree preferred.
Previous experience in order entry, order fulfillment, & customer service, is required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Self-Starter with strong attention to detail and data accuracy is a must.
Excellent verbal and written communication skills; English / Spanish bi-lingual is a plus.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving skills and a customer-centric attitude.
Time-bound and results driven.
Strong individual ownership to follow up and follow through.
Experience with ERP systems or order management software is a plus.
Competitive salary and benefits package.
Opportunities for professional growth and development.
Friendly and collaborative work environment.
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Job Summary We are looking for a self-starter with exceptional attention to detail and data entry accuracy to join our team as a Sales Order Specialist. This role is responsible for managing entry and execution of purchase orders received from our retail partners with accuracy & time management being priority above all else. If you thrive in a fast-paced environment and take pride in being accountable and precise, we want to hear from you.
Key Responsibilities
Accurately enter and process purchase orders into the system.
Verify order details and ensure all PO data is received and entered correctly into the order management system.
Identify inventory shortages and overages to optimize order fulfillment.
Analyst PO start ship & cancel date windows to ensure on time routing.
Partner directly with Account Managers to validate item details, pricing discrepancies, & fulfillment qtys.
Communicate with customers to confirm order receipt and address any sales & service questions or concerns.
Provide timely and professional responses to account managers & customer inquiries via phone, email, and chat.
Coordinate with 3PL warehouse team to ensure on-time order fulfillment and resolve any related issues.
Maintain and update customer records in the ERP/database.
Assist with inventory management and tracking.
Generate reports and provide updates on order status.
Support the sales team with administrative tasks as needed.
Qualifications
Associate's or Bachelor's degree preferred.
Previous experience in order entry, order fulfillment, & customer service, is required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Self-Starter with strong attention to detail and data accuracy is a must.
Excellent verbal and written communication skills; English / Spanish bi-lingual is a plus.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving skills and a customer-centric attitude.
Time-bound and results driven.
Strong individual ownership to follow up and follow through.
Experience with ERP systems or order management software is a plus.
Competitive salary and benefits package.
Opportunities for professional growth and development.
Friendly and collaborative work environment.
#J-18808-Ljbffr