Ready Mix Customer Service Representative
Heidelberg Materials North America, Tyrone, GA, United States
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
Coordinate and schedule ready‑mix concrete orders with accuracy and urgency
Communicate effectively with customers, drivers, and dispatch to ensure timely deliveries
Monitor order status and proactively resolve issues or delays
Provide product information and support to customers in a professional manner
Maintain detailed and organized records of orders, changes, and delivery updates
What We Are Looking For
Strong capability in customer communication and service within a fast‑paced environment
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Competency using computer systems, dispatch tools, and order‑entry software
Problem‑solving skills with a focus on collaboration and timely resolution
Commitment to safety, teamwork, and delivering a positive customer experience
Work Environment
Role operates in an office or dispatch setting with frequent interaction across operations, customers, and drivers
What We Offer
Competitive base salary, $22.54 per hour to $27.80 per hour.
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Highly competitive benefits programs, including:
Medical, Dental, and Vision along with Prescription Drug Benefits
Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Req ID: JR10013450
As part of our hiring process, we may use AI‑assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.
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What You'll Be Doing
Coordinate and schedule ready‑mix concrete orders with accuracy and urgency
Communicate effectively with customers, drivers, and dispatch to ensure timely deliveries
Monitor order status and proactively resolve issues or delays
Provide product information and support to customers in a professional manner
Maintain detailed and organized records of orders, changes, and delivery updates
What We Are Looking For
Strong capability in customer communication and service within a fast‑paced environment
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Competency using computer systems, dispatch tools, and order‑entry software
Problem‑solving skills with a focus on collaboration and timely resolution
Commitment to safety, teamwork, and delivering a positive customer experience
Work Environment
Role operates in an office or dispatch setting with frequent interaction across operations, customers, and drivers
What We Offer
Competitive base salary, $22.54 per hour to $27.80 per hour.
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Highly competitive benefits programs, including:
Medical, Dental, and Vision along with Prescription Drug Benefits
Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Req ID: JR10013450
As part of our hiring process, we may use AI‑assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.
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