Account Manager
GroundTruth, New York, NY, United States
Account Manager
Remote (US) | Account Management
A Bit About Us GroundTruth is an advertising platform that turns real‑world behavior into marketing that drives in‑store visits and other real business results. We use observed real‑world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.
With this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in‑store visits, sales, and more.
Learn more at groundtruth.com.
At GroundTruth, we believe that innovative technology starts with the best talent and have been ranked one of Ad Age’s Best Places to Work in 2021, 2022, 2023, & 2025! Learn more about the perks of joining our team here.
A Bit About You Account Managers at GroundTruth are product experts that work in tandem with our Account Executives to keep our client’s success at the core of everything they do. Account Managers are expected to provide the highest level of strategic pre‑sale planning (account planning/media planning) and post‑sale (insights) customer support, while remaining focused on driving client KPIs. The Account Manager will provide superior customer service, resulting in the flawless execution of their campaigns against their client’s KPIs. This role requires a high degree of customer focus, standards of communication, numerical analysis, and project management.
You Will
Own pre and post‑sale operations support for the direct sales organization
Utilize campaign data analytics and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history)
To enhance account team and client knowledge, build strategic account plans, and drive a successful sales strategy.
To demonstrate the ability to understand the data and use that data to “tell a story” to a client through reportable insights, wrap up reports, quarterly business reviews, etc.
Develop and maintain excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks
Recognize upsell opportunities; lead and influence clients to invest when opportunities arise
Support the Account Executive throughout the sales process by being an active participant in client meetings, navigate and influence clients’ personnel (planners and buyers) and complement client objectives with a suite of corresponding GroundTruth products
You Have
1 - 2 years media experience in a client facing role.
Bachelor’s Degree or 3+ years of experience in a similar field: ad tech, customer success, project management
Proficiency in Office Suite, PowerPoint or Keynote, and Salesforce.
Technical aptitude: you're not afraid of new technologies and eager to learn them.
You Are
Client Facing: Comfortable working in a client facing role in a fast‑paced environment with frequent pressure to prioritize work and meet deadlines.
Strategic: Understand components of selling opportunities and be able to articulate at a client level
Analytical thinker: Digest data, make conclusions and recommendations.
Problem solver: Doesn’t wait for someone else to give the answer; takes charge and feels ownership
Organized: Ability to prioritize and deliver timely work; best in class project management skills
Flexible: Dynamic, hard‑working, and able to pivot direction quickly to keep up with business demands
A great communicator: Strong written and verbal communication skills and are comfortable in engaging conversation with any level
Detail‑oriented: the little things matter
A team player and not afraid to roll up your sleeves and help when needed
Self‑sufficient and not afraid to take the lead and manage tasks independently
Coachable and open to feedback
Respectful: we treat each other with respect and assume the best of one another
Not afraid to have fun!
Our values
Growth Mindset: We position ourselves toward growth – in the business world and within ourselves. We see problems as opportunities and approach all situations with an open mind.
Respectful: We are respectful to each other, our customers, and our partners in everything we do.
Intentional: We question assumptions, turn off auto‑pilot, think through each task, act with purpose, and see objectives through to resolution.
Trustworthy: We want to earn the reputation of being a trusted media platform and partner by driving real business results for our clients for our colleagues.
Why you’ll love working here
Be part of a dynamic team: Join a fun, fast‑paced environment where your ideas matter and your impact is felt.
Opportunities for growth: We believe in internal development, offering plenty of opportunities to learn, grow, and advance your career within the company.
Flexibility: We offer a remote‑first philosophy and flexible PTO policy, allowing you to balance work with your personal life.
Collaborative culture: Work alongside passionate, creative, and motivated colleagues who support each other and encourage new ideas.
Comprehensive benefits package:
Fully‑paid medical premiums for employees
401(k) employer match
Generous parental leave
Wellness and gym reimbursement
Family and pet expense reimbursement
Education and coaching reimbursement program
Daily lunch credit when working in‑office
Fully stocked snacks and beverages in‑office
Option for mobile phone reimbursement or separate company phone
Equity analysis to ensure fair pay
Compensation Package
$82,000 – $100,000 base salary, 15% bonus ($94,300 – $115,000 OTE)
The listed salary range is reflective of the cost of labor in the candidate’s location and may vary depending on where the role is filled.
Applications will be reviewed on a rolling basis The final deadline to apply is 3/20/26, but early applications are strongly encouraged as we may begin interviewing prior to that date.
Use of AI in recruiting process We use AI‑supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job‑related information to generate match insights for our team — but every application is reviewed by a recruiter, and hiring decisions are never made by AI.
California Privacy Rights Notice for Job Applicants GroundTruth complies with California privacy laws. Please review our most up‑to‑date California Privacy Rights Notice to learn how we collect and use personal information during the application process.
Equal Employment Opportunity (EEO) Statement We are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at recruiting@groundtruth.com.
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A Bit About Us GroundTruth is an advertising platform that turns real‑world behavior into marketing that drives in‑store visits and other real business results. We use observed real‑world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.
With this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in‑store visits, sales, and more.
Learn more at groundtruth.com.
At GroundTruth, we believe that innovative technology starts with the best talent and have been ranked one of Ad Age’s Best Places to Work in 2021, 2022, 2023, & 2025! Learn more about the perks of joining our team here.
A Bit About You Account Managers at GroundTruth are product experts that work in tandem with our Account Executives to keep our client’s success at the core of everything they do. Account Managers are expected to provide the highest level of strategic pre‑sale planning (account planning/media planning) and post‑sale (insights) customer support, while remaining focused on driving client KPIs. The Account Manager will provide superior customer service, resulting in the flawless execution of their campaigns against their client’s KPIs. This role requires a high degree of customer focus, standards of communication, numerical analysis, and project management.
You Will
Own pre and post‑sale operations support for the direct sales organization
Utilize campaign data analytics and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history)
To enhance account team and client knowledge, build strategic account plans, and drive a successful sales strategy.
To demonstrate the ability to understand the data and use that data to “tell a story” to a client through reportable insights, wrap up reports, quarterly business reviews, etc.
Develop and maintain excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks
Recognize upsell opportunities; lead and influence clients to invest when opportunities arise
Support the Account Executive throughout the sales process by being an active participant in client meetings, navigate and influence clients’ personnel (planners and buyers) and complement client objectives with a suite of corresponding GroundTruth products
You Have
1 - 2 years media experience in a client facing role.
Bachelor’s Degree or 3+ years of experience in a similar field: ad tech, customer success, project management
Proficiency in Office Suite, PowerPoint or Keynote, and Salesforce.
Technical aptitude: you're not afraid of new technologies and eager to learn them.
You Are
Client Facing: Comfortable working in a client facing role in a fast‑paced environment with frequent pressure to prioritize work and meet deadlines.
Strategic: Understand components of selling opportunities and be able to articulate at a client level
Analytical thinker: Digest data, make conclusions and recommendations.
Problem solver: Doesn’t wait for someone else to give the answer; takes charge and feels ownership
Organized: Ability to prioritize and deliver timely work; best in class project management skills
Flexible: Dynamic, hard‑working, and able to pivot direction quickly to keep up with business demands
A great communicator: Strong written and verbal communication skills and are comfortable in engaging conversation with any level
Detail‑oriented: the little things matter
A team player and not afraid to roll up your sleeves and help when needed
Self‑sufficient and not afraid to take the lead and manage tasks independently
Coachable and open to feedback
Respectful: we treat each other with respect and assume the best of one another
Not afraid to have fun!
Our values
Growth Mindset: We position ourselves toward growth – in the business world and within ourselves. We see problems as opportunities and approach all situations with an open mind.
Respectful: We are respectful to each other, our customers, and our partners in everything we do.
Intentional: We question assumptions, turn off auto‑pilot, think through each task, act with purpose, and see objectives through to resolution.
Trustworthy: We want to earn the reputation of being a trusted media platform and partner by driving real business results for our clients for our colleagues.
Why you’ll love working here
Be part of a dynamic team: Join a fun, fast‑paced environment where your ideas matter and your impact is felt.
Opportunities for growth: We believe in internal development, offering plenty of opportunities to learn, grow, and advance your career within the company.
Flexibility: We offer a remote‑first philosophy and flexible PTO policy, allowing you to balance work with your personal life.
Collaborative culture: Work alongside passionate, creative, and motivated colleagues who support each other and encourage new ideas.
Comprehensive benefits package:
Fully‑paid medical premiums for employees
401(k) employer match
Generous parental leave
Wellness and gym reimbursement
Family and pet expense reimbursement
Education and coaching reimbursement program
Daily lunch credit when working in‑office
Fully stocked snacks and beverages in‑office
Option for mobile phone reimbursement or separate company phone
Equity analysis to ensure fair pay
Compensation Package
$82,000 – $100,000 base salary, 15% bonus ($94,300 – $115,000 OTE)
The listed salary range is reflective of the cost of labor in the candidate’s location and may vary depending on where the role is filled.
Applications will be reviewed on a rolling basis The final deadline to apply is 3/20/26, but early applications are strongly encouraged as we may begin interviewing prior to that date.
Use of AI in recruiting process We use AI‑supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job‑related information to generate match insights for our team — but every application is reviewed by a recruiter, and hiring decisions are never made by AI.
California Privacy Rights Notice for Job Applicants GroundTruth complies with California privacy laws. Please review our most up‑to‑date California Privacy Rights Notice to learn how we collect and use personal information during the application process.
Equal Employment Opportunity (EEO) Statement We are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at recruiting@groundtruth.com.
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