Sales Manager - Metropolitan at The 9
Metropolitan at The 9 | Autograph Collection, Cleveland, OH, United States
SUMMARY
On property sales/catering contact for customers, the Sales Manager is responsible for proactively soliciting and managing group/catering-related opportunities. The Sales Manager actively up-sells each business opportunity to maximize revenue opportunities and to achieve personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.
Metropolitan Hotel, LLC
Job Description Job Title:
Sales Manager
Division:
Sales
Department:
Sales
Reports to:
Director of Sales
FLSA Status:
Exempt
QUALIFICATIONS
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; two years’ experience in sales and marketing or related professional area.
Knowledge of guest room forecasting and attrition
Knowledge of need time strategy as developed by Revenue Management
Strong customer and development and relationship management skills
Knowledge of group, extended stay and transient business
Understands revenue management functions and account profitability
Strategic planning skills
Ability to creatively execute and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
Ability to take constructive action without relying on directions form others
Ability to network and build relationships to grow the business
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective decision-making skills and judgment skills
Strong problem-solving skills; encourages new innovative solutions when appropriate
Ability to influence others
Ability to develop and maintain relationships e.g., associates, customers, vendors
Strong presentation and platform skills
Strong negotiation skills & organizational skills
Strong communication skills (verbal, listening, writing)
Strong customer and associate relation skills
Knowledge of overall hotel operations as they affect department
CORE WORK ACTIVITIES
Responds to incoming group/catering opportunities for the hotel.
Proactively identifies, qualifies and solicits new group/catering business to achieve personal and hotel revenue goals.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Utilizes Marriott as a resource and for information regarding (Training opportunities, market segments, companywide communication, etc.).
Leverages available eTools (eRooming Lists, eProposals, Marriott’s Asset Library, etc.).
Effectively manages and develops relationships with key internal and external stakeholders.
Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
Effectively use sales resources and administrative/support staff.
Conducts site inspections.
Provides accurate, complete and effective turnover to event management.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Reviews meeting planner survey’s, guest experience index reports and guest comments to understand level of guest satisfaction; continuously strives to improve service performance.
Continuously focused on improving guest satisfaction to create loyalty and increase market share.
Other
Performs other duties as assigned to meet business needs.
Participate in departmental sales and staff meetings; be prepared with the appropriate paperwork.
Participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members.
Adhere to the Lobby Ambassador program.
Develop and follow a targeted action plan and complete weekly sales reports.
An expectation to dedicate a significant portion of time to direct solicitation sales.
Responsible for inputting and maintaining business data in CI/TY.
Responsible for collecting significant history on all complex group bookings.
Develops plans for area blitzing, special sales activities and promotions for assigned market segments.
Achieve monthly departmental revenue goals as outlined in the review criteria and/or bonus program.
Ensure timely and accurate distribution of information to all affected departments.
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Metropolitan Hotel, LLC
Job Description Job Title:
Sales Manager
Division:
Sales
Department:
Sales
Reports to:
Director of Sales
FLSA Status:
Exempt
QUALIFICATIONS
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; two years’ experience in sales and marketing or related professional area.
Knowledge of guest room forecasting and attrition
Knowledge of need time strategy as developed by Revenue Management
Strong customer and development and relationship management skills
Knowledge of group, extended stay and transient business
Understands revenue management functions and account profitability
Strategic planning skills
Ability to creatively execute and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
Ability to take constructive action without relying on directions form others
Ability to network and build relationships to grow the business
Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
Effective decision-making skills and judgment skills
Strong problem-solving skills; encourages new innovative solutions when appropriate
Ability to influence others
Ability to develop and maintain relationships e.g., associates, customers, vendors
Strong presentation and platform skills
Strong negotiation skills & organizational skills
Strong communication skills (verbal, listening, writing)
Strong customer and associate relation skills
Knowledge of overall hotel operations as they affect department
CORE WORK ACTIVITIES
Responds to incoming group/catering opportunities for the hotel.
Proactively identifies, qualifies and solicits new group/catering business to achieve personal and hotel revenue goals.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Utilizes Marriott as a resource and for information regarding (Training opportunities, market segments, companywide communication, etc.).
Leverages available eTools (eRooming Lists, eProposals, Marriott’s Asset Library, etc.).
Effectively manages and develops relationships with key internal and external stakeholders.
Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
Effectively use sales resources and administrative/support staff.
Conducts site inspections.
Provides accurate, complete and effective turnover to event management.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Reviews meeting planner survey’s, guest experience index reports and guest comments to understand level of guest satisfaction; continuously strives to improve service performance.
Continuously focused on improving guest satisfaction to create loyalty and increase market share.
Other
Performs other duties as assigned to meet business needs.
Participate in departmental sales and staff meetings; be prepared with the appropriate paperwork.
Participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members.
Adhere to the Lobby Ambassador program.
Develop and follow a targeted action plan and complete weekly sales reports.
An expectation to dedicate a significant portion of time to direct solicitation sales.
Responsible for inputting and maintaining business data in CI/TY.
Responsible for collecting significant history on all complex group bookings.
Develops plans for area blitzing, special sales activities and promotions for assigned market segments.
Achieve monthly departmental revenue goals as outlined in the review criteria and/or bonus program.
Ensure timely and accurate distribution of information to all affected departments.
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