Member Service Representative

CLT Lifting Club is a community-first strength training gym in Charlotte, NC focused on helping members improve strength, technique, and overall fitness in a supportive environment. We offer certified coaching, top-tier equipment, and a structured yet welcoming space for lifters of all levels to grow together.

Role Description This is a part-time, on-site Member Service Representative role based in South End Charlotte, NC. We’re looking for a reliable and personable Part-Time Front Desk Associate to support daily operations and deliver a welcoming member experience.

Responsibilities:

Greet members and ensure all guests properly scan in upon arrival

Process drink and retail purchases using our point-of-sale software

Check in first-time day pass guests and provide brief facility tours

Maintain a clean and organized gym floor by re-racking weights and tidying equipment

Support overall front desk operations and assist members as needed

Qualifications

Strong communication and etiquette skills for effective interactions with members

Exceptional customer service abilities to provide a positive and helpful experience

Proficient computer literacy to navigate software and manage digital records

Basic knowledge of finance to assist with transactions and account-related inquiries

Strong organizational skills and attention to detail

Ability to work collaboratively in a team-oriented environment

High school diploma or equivalent; additional education or certifications are a plus

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