Patient Engagement Specialist
ConcertoCare, Louisville, KY, United States
Description
This is a hybrid position that supports occasional in-person outreach in the Louisville, KY area.
Job Type Full-time
Benefits
8 am to 5 pm Monday thru Friday EST or CST
Monthly Bonus Incentive
Competitive Salary
Excellent Work/Life Balance
15 days of PTO and 3 Floating Holidays
8 paid holidays yearlyMedical, Dental, Vision and 401k
What You Will Do
Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Self-manage outreach work queue
Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
Schedule patient appointments when successful outreach
Answer inbound calls to support and engage with new patients
Maintain the highest levels of patient confidentiality
What You Need
1 year of experience in a healthcare, patient-oriented position.
1 year of experience in providing customer service.
Sales experience and history of consistently achieving sales goals/metrics preferred.
Appointment scheduling experience.
CNA/MA background is a plus.
Call center experience is a plus.
Demonstrated passion for extraordinary patient service.
Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review.
Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace
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Job Type Full-time
Benefits
8 am to 5 pm Monday thru Friday EST or CST
Monthly Bonus Incentive
Competitive Salary
Excellent Work/Life Balance
15 days of PTO and 3 Floating Holidays
8 paid holidays yearlyMedical, Dental, Vision and 401k
What You Will Do
Engage patients via telephone in a friendly, supportive, and professional manner
Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
Self-manage outreach work queue
Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
Schedule patient appointments when successful outreach
Answer inbound calls to support and engage with new patients
Maintain the highest levels of patient confidentiality
What You Need
1 year of experience in a healthcare, patient-oriented position.
1 year of experience in providing customer service.
Sales experience and history of consistently achieving sales goals/metrics preferred.
Appointment scheduling experience.
CNA/MA background is a plus.
Call center experience is a plus.
Demonstrated passion for extraordinary patient service.
Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review.
Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace
#J-18808-Ljbffr