Digital Print Coordinator/Print Operator
XBP Global, New York, NY, United States
About XBP
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.
Title Digital Print coordinator/Print Operator
Schedule Sunday – Thursday (3:30 PM – 11:30 PM)
Position Type Full time – Regular
Job Description Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include job intake, operating print jobs, recordkeeping, shipping, receiving. Applicant must be able to multitask and understand complex work instructions. Ensure quality maintenance of logs and reporting documentation; attention to detail.
Participate in cross‑training and perform other duties as needed. Handle time‑sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude. Perform other tasks as necessary/assigned. The Digital Print Coordinator assigns/delegates work to copy operators and ensures the team is fully utilized, productive and meets print deadlines.
Job Duties & Responsibilities Job Intake
Answer incoming calls
Monitor email traffic on various areas of intake
Respond to emails and answer inquiries
Strong customer service skills
Strong verbal/written communication skills
Assess incoming print jobs and requested deadlines
Communicate effectively with clients regarding job requirements
Negotiate deadlines and other job parameters as necessary
Organize and prioritize jobs in queue to optimize meeting client expectations
Use Microsoft Office suite
Assign print jobs fairly between print operators
Print Operator
Operate print, copy and scanning equipment
Operate binding and other finishing equipment
Operate various print equipment and high‑volume printers such as Xerox, Konica Minolta, etc.
Produce detailed, high‑quality printed materials in a time‑sensitive atmosphere utilizing high‑speed digital printers
Perform multiple finishing types: wire‑O, 3‑hole drill, lamination, stuffing envelopes, folding, and cutting
Experience in using electronic/manual cutter
Set up and operate a variety of Fiery printing software
Use Microsoft Office suite
Troubleshoot machine problems
Required Qualifications
High School Diploma or equivalent (GED) required
Previous experience in mail/Document Preparation; Document scanning and/or document indexing
Ability to effectively work individually or in a team environment
Handle multiple projects simultaneously
Adapt to changing fast‑growing production environment
Communicate verbally and written with customers and company personnel
Strong organizational and administrative skills
Meet employer’s attendance policy
Work experience in email and Microsoft Windows environments
May be required to lift items weighing up to 50 lbs
Ability to sit, stand, and/or walk for long periods of time
Preferred Qualification
Excellent customer service is a must!
Function in fast‑paced environment and under critical deadlines
Handle demanding clients professionally
Coordinate with Team Lead/Coordinator to meet client demands and deadlines
Strong copy background and familiarity with Fiery software and copy equipment (Konica Minolta, Xerox, Ricoh, etc.)
Experience running large copy jobs and binding (wire‑O, 3‑ring binder)
Compensation The pay range for this position starts at $18.75 per hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Benefits Medical, dental, vision coverage; 401(k); referral bonus.
Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
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Title Digital Print coordinator/Print Operator
Schedule Sunday – Thursday (3:30 PM – 11:30 PM)
Position Type Full time – Regular
Job Description Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include job intake, operating print jobs, recordkeeping, shipping, receiving. Applicant must be able to multitask and understand complex work instructions. Ensure quality maintenance of logs and reporting documentation; attention to detail.
Participate in cross‑training and perform other duties as needed. Handle time‑sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude. Perform other tasks as necessary/assigned. The Digital Print Coordinator assigns/delegates work to copy operators and ensures the team is fully utilized, productive and meets print deadlines.
Job Duties & Responsibilities Job Intake
Answer incoming calls
Monitor email traffic on various areas of intake
Respond to emails and answer inquiries
Strong customer service skills
Strong verbal/written communication skills
Assess incoming print jobs and requested deadlines
Communicate effectively with clients regarding job requirements
Negotiate deadlines and other job parameters as necessary
Organize and prioritize jobs in queue to optimize meeting client expectations
Use Microsoft Office suite
Assign print jobs fairly between print operators
Print Operator
Operate print, copy and scanning equipment
Operate binding and other finishing equipment
Operate various print equipment and high‑volume printers such as Xerox, Konica Minolta, etc.
Produce detailed, high‑quality printed materials in a time‑sensitive atmosphere utilizing high‑speed digital printers
Perform multiple finishing types: wire‑O, 3‑hole drill, lamination, stuffing envelopes, folding, and cutting
Experience in using electronic/manual cutter
Set up and operate a variety of Fiery printing software
Use Microsoft Office suite
Troubleshoot machine problems
Required Qualifications
High School Diploma or equivalent (GED) required
Previous experience in mail/Document Preparation; Document scanning and/or document indexing
Ability to effectively work individually or in a team environment
Handle multiple projects simultaneously
Adapt to changing fast‑growing production environment
Communicate verbally and written with customers and company personnel
Strong organizational and administrative skills
Meet employer’s attendance policy
Work experience in email and Microsoft Windows environments
May be required to lift items weighing up to 50 lbs
Ability to sit, stand, and/or walk for long periods of time
Preferred Qualification
Excellent customer service is a must!
Function in fast‑paced environment and under critical deadlines
Handle demanding clients professionally
Coordinate with Team Lead/Coordinator to meet client demands and deadlines
Strong copy background and familiarity with Fiery software and copy equipment (Konica Minolta, Xerox, Ricoh, etc.)
Experience running large copy jobs and binding (wire‑O, 3‑ring binder)
Compensation The pay range for this position starts at $18.75 per hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Benefits Medical, dental, vision coverage; 401(k); referral bonus.
Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
#J-18808-Ljbffr