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Commercial Lines Account Manager

MCI Insurance, Bay City, MI, United States


Moulthrop-Clift, Inc. , a long-established independent insurance agency in Bay City, Michigan, is seeking an experienced

Commercial Lines Account Manager

to join our team.

Position Summary The Commercial Lines Account Manager is responsible for providing high-level service to commercial clients, supporting producers, and managing new and renewal commercial accounts. This role requires strong customer service skills, attention to detail, and the ability to work collaboratively in a team-oriented environment.

Key Responsibilities

Service and manage commercial lines, new business, and renewal accounts

Assist producers with marketing, placement, and account servicing

Complete annual account reviews and assess risks and coverage needs

Process endorsements, certificates, invoices, renewals, cancellations, and claims

Monitor renewals, expirations, and receivables

Maintain accurate and up-to-date agency records and management system data

Communicate professionally with clients and team members via phone, email, and text

Maintain required licensing and continuing education

Stay current on underwriting requirements and industry trends

Qualifications

Active state insurance license

Minimum of 3 years of commercial insurance experience

Strong knowledge of commercial coverages, underwriting, and agency operations

Excellent communication, time management, and multitasking skills

Professional phone etiquette and a strong customer service mindset

Ability to work independently and with a sense of urgency

Monday–Friday, 8:00 AM – 5:00 PM

Health, life, disability, and vision insurance

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