Member Relations Attendant
Troon, Aurora, CO, United States
Member Relations Attendant
Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations. This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences. The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution
learning how each touchpoint contributes to member satisfaction, retention, and membership growth. This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties. Core Purpose of the Role: Support the execution of exceptional member experiences Learn and assist in the operational rhythm of a private club Develop an understanding of hospitality-driven leadership Gain cross-departmental exposure to club functions Build foundational skills in event execution, service delivery, and member relations Pay: $20/hr Key Responsibilities: Member Experience Support: Assist in the execution of club events and member programming Support day-to-day hospitality touchpoints across dining, pool, and social spaces Observe and participate in service delivery with a focus on consistency and personalization Identify opportunities to enhance guest and member experience Event & Programming Operations: Assist with club event planning and execution Support setup, flow, and service coordination for member functions Participate in post-event review and operational feedback Pool & Seasonal Service Support: Engage in seasonal operations including poolside hospitality Support service standards in outdoor and casual environments Learn the importance of experience continuity across all club settings Operational Learning: Shadow leadership across departments including: Food & Beverage Events Membership Experience Club Programming Service Operations Assist with execution of service standards and operational processes Membership Awareness: Develop understanding of how hospitality impacts: Member satisfaction Retention Recruitment Learn how member experience supports membership sales and engagement Continuous Improvement: Participate in service evaluations and improvement initiatives Contribute ideas for enhancing member experience Support implementation of operational enhancements Learning & Development Focus: Private club service culture Event operations Member relationship management Cross-department collaboration Hospitality leadership fundamentals Experience-driven programming Operational excellence Ideal Candidate: Passionate about hospitality and service excellence Interested in pursuing a career in club or hospitality leadership Strong interpersonal and communication skills Curious, proactive, and eager to learn Comfortable working in a dynamic, member-facing environment Professional and team-oriented Hospitality, event, or service experience preferred but not required.
Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations. This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences. The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution
learning how each touchpoint contributes to member satisfaction, retention, and membership growth. This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties. Core Purpose of the Role: Support the execution of exceptional member experiences Learn and assist in the operational rhythm of a private club Develop an understanding of hospitality-driven leadership Gain cross-departmental exposure to club functions Build foundational skills in event execution, service delivery, and member relations Pay: $20/hr Key Responsibilities: Member Experience Support: Assist in the execution of club events and member programming Support day-to-day hospitality touchpoints across dining, pool, and social spaces Observe and participate in service delivery with a focus on consistency and personalization Identify opportunities to enhance guest and member experience Event & Programming Operations: Assist with club event planning and execution Support setup, flow, and service coordination for member functions Participate in post-event review and operational feedback Pool & Seasonal Service Support: Engage in seasonal operations including poolside hospitality Support service standards in outdoor and casual environments Learn the importance of experience continuity across all club settings Operational Learning: Shadow leadership across departments including: Food & Beverage Events Membership Experience Club Programming Service Operations Assist with execution of service standards and operational processes Membership Awareness: Develop understanding of how hospitality impacts: Member satisfaction Retention Recruitment Learn how member experience supports membership sales and engagement Continuous Improvement: Participate in service evaluations and improvement initiatives Contribute ideas for enhancing member experience Support implementation of operational enhancements Learning & Development Focus: Private club service culture Event operations Member relationship management Cross-department collaboration Hospitality leadership fundamentals Experience-driven programming Operational excellence Ideal Candidate: Passionate about hospitality and service excellence Interested in pursuing a career in club or hospitality leadership Strong interpersonal and communication skills Curious, proactive, and eager to learn Comfortable working in a dynamic, member-facing environment Professional and team-oriented Hospitality, event, or service experience preferred but not required.