Customer Service Representative - PMShift
TEKsystems, Raleigh, NC, United States
Customer Service Representative – PM Shift (Remote)
Client: NewRez LLC / Computershare
Location: 100% Remote (Must reside in the U.S.; cannot sit in CA)
Worksite Address (for onboarding): 150 Royall Street, Canton, MA 02021
Placement Type: Contract (Approx. Apr–Jul, 3 months, potential to return for future proxy seasons)
Pay: $20/hr
Schedule: PM Shift your time zone)
Experience Level: Entry-Level with Contact Center Experience
About the Role Computershare’s National Campaigns Unit supports shareholder communications for public companies during the Spring Proxy season. As a Customer Service Representative, you’ll assist shareholders with voting processes, provide clarity on proxy materials, and help them complete required actions before Board of Directors meetings.
You will manage inbound and outbound calls and email responses related to voting, proxy statements, annual reports, and meeting preparation. AM shift agents handle mostly inbound calls.
Key Responsibilities
Handle inbound and outbound calls from shareholders regarding proxy voting
Read and follow call scripts verbatim
Assist callers with:
How to submit votes online, by mail, or by phone
Understanding items on the ballot (board elections, compensation, mergers, governance proposals, etc.)
Requesting paper copies of proxy materials
Updating or changing previously submitted votes
Document interactions accurately while speaking, listening, and navigating systems
Meet call metrics, QA requirements, and schedule adherence standards
Manage challenging or frustrated callers calmly and professionally
Support Computershare in gathering sufficient votes to meet legal/governance deadlines
Required Skills & Qualifications
HS Diploma or GED
1+ year of contact center customer service experience (must include metrics, QA, adherence, etc.)
6+ months outbound calling experience within last 24 months
Experience persuading customers to complete a task (e.g., payment, upgrade, confirmation — NOT sales)
Clear, professional speaking voice (working with high‑net‑worth clientele)
Ability to read scripts, speak, and take notes simultaneously
Proficiency with Microsoft Office and multitasking across systems/dual monitors
Experience with Genesys Cloud preferred
Ability to work in fast‑paced, high‑volume, stressful environments
Strong de‑escalation and professionalism skills
Equipment Requirements Provided by TEKsystems: Dell laptop
Candidate must supply:
USB headset
2nd monitor
Valid physical address (no PO Boxes)
Internet: 100 Mbps download / 10 Mbps upload minimum
Able to hard‑wire into internet (if issues occur, this becomes mandatory)
Work Environment & Schedule
Contract runs April–July depending on campaign needs
Opportunity to be invited back for future campaigns (Fall proxy season + ongoing)
Potential to move into Assistant Team Lead (ATL) roles depending on performance
Cannot hire in California
AM Schedule: Mon–Fri, 9 AM–5 PM EST
Optional: extended PM shift or Saturday hours
Why Join This Project? Computershare is a global leader in financial services, shareholder communication, and governance solutions. Contractors gain:
Experience in corporate governance + financial services
Exposure to high-profile clients
Opportunity for repeat projects
Support from TEKsystems for future roles
Job Type & Location This is a Contract position based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Mar 19, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Client: NewRez LLC / Computershare
Location: 100% Remote (Must reside in the U.S.; cannot sit in CA)
Worksite Address (for onboarding): 150 Royall Street, Canton, MA 02021
Placement Type: Contract (Approx. Apr–Jul, 3 months, potential to return for future proxy seasons)
Pay: $20/hr
Schedule: PM Shift your time zone)
Experience Level: Entry-Level with Contact Center Experience
About the Role Computershare’s National Campaigns Unit supports shareholder communications for public companies during the Spring Proxy season. As a Customer Service Representative, you’ll assist shareholders with voting processes, provide clarity on proxy materials, and help them complete required actions before Board of Directors meetings.
You will manage inbound and outbound calls and email responses related to voting, proxy statements, annual reports, and meeting preparation. AM shift agents handle mostly inbound calls.
Key Responsibilities
Handle inbound and outbound calls from shareholders regarding proxy voting
Read and follow call scripts verbatim
Assist callers with:
How to submit votes online, by mail, or by phone
Understanding items on the ballot (board elections, compensation, mergers, governance proposals, etc.)
Requesting paper copies of proxy materials
Updating or changing previously submitted votes
Document interactions accurately while speaking, listening, and navigating systems
Meet call metrics, QA requirements, and schedule adherence standards
Manage challenging or frustrated callers calmly and professionally
Support Computershare in gathering sufficient votes to meet legal/governance deadlines
Required Skills & Qualifications
HS Diploma or GED
1+ year of contact center customer service experience (must include metrics, QA, adherence, etc.)
6+ months outbound calling experience within last 24 months
Experience persuading customers to complete a task (e.g., payment, upgrade, confirmation — NOT sales)
Clear, professional speaking voice (working with high‑net‑worth clientele)
Ability to read scripts, speak, and take notes simultaneously
Proficiency with Microsoft Office and multitasking across systems/dual monitors
Experience with Genesys Cloud preferred
Ability to work in fast‑paced, high‑volume, stressful environments
Strong de‑escalation and professionalism skills
Equipment Requirements Provided by TEKsystems: Dell laptop
Candidate must supply:
USB headset
2nd monitor
Valid physical address (no PO Boxes)
Internet: 100 Mbps download / 10 Mbps upload minimum
Able to hard‑wire into internet (if issues occur, this becomes mandatory)
Work Environment & Schedule
Contract runs April–July depending on campaign needs
Opportunity to be invited back for future campaigns (Fall proxy season + ongoing)
Potential to move into Assistant Team Lead (ATL) roles depending on performance
Cannot hire in California
AM Schedule: Mon–Fri, 9 AM–5 PM EST
Optional: extended PM shift or Saturday hours
Why Join This Project? Computershare is a global leader in financial services, shareholder communication, and governance solutions. Contractors gain:
Experience in corporate governance + financial services
Exposure to high-profile clients
Opportunity for repeat projects
Support from TEKsystems for future roles
Job Type & Location This is a Contract position based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Mar 19, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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