Customer Service Representative
Stoner's Pizza Joint, Florida, NY, United States
Yes, the name is memorable and you bet, our food is positively addictive. But what really makes Stoner’s Pizza Joint so appealing is our food-loving culture that makes owning one fun, fast-paced, and forward-thinking. Our irresistible dough recipe was developed 30 years ago but with new leadership, we’ve updated the concept to better reflect what pizza lovers want now, and in the future.
We are looking for a CSR to join our staff & serve America’s Best Pizzas!
Job Responsibilities include but are not limited to:
Greet and welcome customers to the restaurant
Take orders, process payments, & customer phone calls
Resolve customers’ concerns and answer customers’ questions to your best ability
Maintain a positive attitude and calmly respond to customers’ complaints
Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
Receiving in-the-moment coaching & hands‑on training
Assisting management with in-store tasks & other daily store duties
Prepare customer orders & help with kitchen prep activities
Bag, box, wrap, & distribute orders
Cleaning, maintaining, & stocking the showroom & kitchen
Complying with the rules and regulations of the company
Qualifications
Must be 16 years of age or older
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Familiarity with kitchen equipment & POS/KPS systems
Understanding of food hygiene
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Good time-management skills
Ability to enter orders using a computer keyboard or touch screen
Flexibility to work in shifts, including weekends and evenings
Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.
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We are looking for a CSR to join our staff & serve America’s Best Pizzas!
Job Responsibilities include but are not limited to:
Greet and welcome customers to the restaurant
Take orders, process payments, & customer phone calls
Resolve customers’ concerns and answer customers’ questions to your best ability
Maintain a positive attitude and calmly respond to customers’ complaints
Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
Receiving in-the-moment coaching & hands‑on training
Assisting management with in-store tasks & other daily store duties
Prepare customer orders & help with kitchen prep activities
Bag, box, wrap, & distribute orders
Cleaning, maintaining, & stocking the showroom & kitchen
Complying with the rules and regulations of the company
Qualifications
Must be 16 years of age or older
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Familiarity with kitchen equipment & POS/KPS systems
Understanding of food hygiene
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Good time-management skills
Ability to enter orders using a computer keyboard or touch screen
Flexibility to work in shifts, including weekends and evenings
Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.
#J-18808-Ljbffr