Remote Collections Specialist
ADT, Irving, TX, United States
Employer Industry: Security Services
Why consider this job opportunity:
Salary up to $20.00 per hour after 180 days of employment
Incremental pay increases of $0.50 every 4 weeks until the maximum rate is reached
Access to comprehensive healthcare benefits, including life insurance and disability coverage
401(k) plan with company match and paid time off, accruing up to 120 hours in the first year
Enjoy weekends off and a supportive work environment with flexible project assignments
Opportunity for remote work after initial onsite training
What to Expect (Job Responsibilities):
Resolve inbound and outbound calls using multiple applications and screens
Address billing inquiries and account issues while ensuring customer satisfaction
Negotiate payment arrangements and direct customers to appropriate teams as needed
Meet compliance and quality assurance standards, as well as monthly performance goals
Participate in special projects which may require overtime and maintain appropriate attendance
What is Required (Qualifications):
High school diploma or equivalent
Minimum of one (1) year of experience in first-party collections, including car loans, financial, and credit card collections
Customer service experience in a remote setting
Proficiency in multi-computer screen navigation and strong negotiation skills
Basic typing, math, and problem-solving abilities
How to Stand Out (Preferred Qualifications):
Experience with multiple applications and strong verbal communication skills
Ability to multitask effectively with various computer programs
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $20.00 per hour after 180 days of employment
Incremental pay increases of $0.50 every 4 weeks until the maximum rate is reached
Access to comprehensive healthcare benefits, including life insurance and disability coverage
401(k) plan with company match and paid time off, accruing up to 120 hours in the first year
Enjoy weekends off and a supportive work environment with flexible project assignments
Opportunity for remote work after initial onsite training
What to Expect (Job Responsibilities):
Resolve inbound and outbound calls using multiple applications and screens
Address billing inquiries and account issues while ensuring customer satisfaction
Negotiate payment arrangements and direct customers to appropriate teams as needed
Meet compliance and quality assurance standards, as well as monthly performance goals
Participate in special projects which may require overtime and maintain appropriate attendance
What is Required (Qualifications):
High school diploma or equivalent
Minimum of one (1) year of experience in first-party collections, including car loans, financial, and credit card collections
Customer service experience in a remote setting
Proficiency in multi-computer screen navigation and strong negotiation skills
Basic typing, math, and problem-solving abilities
How to Stand Out (Preferred Qualifications):
Experience with multiple applications and strong verbal communication skills
Ability to multitask effectively with various computer programs
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr