Residential Services Director
Commonwealth of Massachusetts, Middleborough Center, MA, United States
Job Description - Residential Services Director (260001X8)
The Department of Developmental Services (DDS) is seeking a person with excellent management skills and knowledge of the field of developmental disabilities for a middle‑management level Residential Services Director position to oversee and manage the administrative and programmatic operations of a medium‑ to large‑sized program of approximately five to seven residential homes in the DDS southeastern Residential Services (SRS) program located in the Taunton area.
The incumbent will be responsible for the direct supervision of approximately five residential supervisors and indirect supervision and training of approximately eighty to one hundred employees, while supporting the multiple needs of individuals living in the homes. The Director will exercise independent judgment, supervise subsidiary budgets, real estate, capital equipment, and technical information related to the habilitation of individuals with developmental disabilities, and serve on a mandatory department on‑call rotation every eight weeks (usually Tuesday to Tuesday 24/7).
Job Responsibilities
Supervise and manage a large, unionized workforce, completing written employee performance evaluations and taking corrective action when necessary.
Supervise subsidiary budgets, real estate, capital equipment, and technical information related to the habilitation of individuals with developmental disabilities.
Manage multiple, high‑priority objectives and issues concurrently.
Work harmoniously as a member of an integrated management team.
Demonstrate strong verbal and written communication skills and time‑management and scheduling abilities.
Ensure full compliance with all federal, state, and departmental regulations, standards, and all union agreements.
Complete, analyze, and/or maintain accurate and detailed records, reports, and projects.
Oversee hiring, training, and scheduling of employees and manage employee conflict and family/guardian issues and concerns.
Work closely with the Human Resources Department, coordinating directly with Employment and Staffing, Workers Compensation, Benefits and Leaves, Payroll, and Labor Relations to accomplish goals and resolve issues.
Incumbents Are Expected To:
Participate in the mandatory department on‑call rotation every eight weeks (usually Tuesday to Tuesday 24/7).
Ensure programs and projects are fiscally responsible.
Implement policy, including developing policy, obtaining support from necessary parties, and disseminating information.
Manage daily operations.
Recommend budgets and funding priorities.
Preferred Qualifications
Extensive managerial and supervisory experience in the field of intellectually challenged populations.
Experience with Microsoft Office Suite, specifically Excel, Access, and Word.
Excellent communication and organizational skills.
Schedule Information Schedule: Monday through Friday. Days Off: Saturday and Sunday. On‑call responsibilities and schedule flexibility will be required.
About the Department of Developmental Services The mission of DDS is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities, including autism spectrum disorder, to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals, providing a spectrum of day, employment, and residential support. The agency directly oversees and manages $3 billion in public funds ($2.7 billion operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch.
Screening and Verification Recommended candidates must successfully complete pre‑employment screening, including a criminal background check (CORI) per regulations set forth by the Executive Office of Health and Human Services.
Equal Opportunity / Accessibility An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law.
Contact Information Employee Service Center: 617-979-8500. Diversity Officer / ADA Coordinator: Christina Hyppolite, Christina.R.Hyppolite@mass.gov – 857‑283‑5830. Human Resources (Executive Office of Health and Human Services): 1-800-510-4122 Ext. #4.
Additional Information All employees are paid on a bi‑weekly basis and must have direct deposit. Bargaining Unit: M99‑Managers (EXE). Potentially Eligible for a Hybrid Work Schedule: No. Confidential: No.
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The incumbent will be responsible for the direct supervision of approximately five residential supervisors and indirect supervision and training of approximately eighty to one hundred employees, while supporting the multiple needs of individuals living in the homes. The Director will exercise independent judgment, supervise subsidiary budgets, real estate, capital equipment, and technical information related to the habilitation of individuals with developmental disabilities, and serve on a mandatory department on‑call rotation every eight weeks (usually Tuesday to Tuesday 24/7).
Job Responsibilities
Supervise and manage a large, unionized workforce, completing written employee performance evaluations and taking corrective action when necessary.
Supervise subsidiary budgets, real estate, capital equipment, and technical information related to the habilitation of individuals with developmental disabilities.
Manage multiple, high‑priority objectives and issues concurrently.
Work harmoniously as a member of an integrated management team.
Demonstrate strong verbal and written communication skills and time‑management and scheduling abilities.
Ensure full compliance with all federal, state, and departmental regulations, standards, and all union agreements.
Complete, analyze, and/or maintain accurate and detailed records, reports, and projects.
Oversee hiring, training, and scheduling of employees and manage employee conflict and family/guardian issues and concerns.
Work closely with the Human Resources Department, coordinating directly with Employment and Staffing, Workers Compensation, Benefits and Leaves, Payroll, and Labor Relations to accomplish goals and resolve issues.
Incumbents Are Expected To:
Participate in the mandatory department on‑call rotation every eight weeks (usually Tuesday to Tuesday 24/7).
Ensure programs and projects are fiscally responsible.
Implement policy, including developing policy, obtaining support from necessary parties, and disseminating information.
Manage daily operations.
Recommend budgets and funding priorities.
Preferred Qualifications
Extensive managerial and supervisory experience in the field of intellectually challenged populations.
Experience with Microsoft Office Suite, specifically Excel, Access, and Word.
Excellent communication and organizational skills.
Schedule Information Schedule: Monday through Friday. Days Off: Saturday and Sunday. On‑call responsibilities and schedule flexibility will be required.
About the Department of Developmental Services The mission of DDS is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities, including autism spectrum disorder, to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals, providing a spectrum of day, employment, and residential support. The agency directly oversees and manages $3 billion in public funds ($2.7 billion operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch.
Screening and Verification Recommended candidates must successfully complete pre‑employment screening, including a criminal background check (CORI) per regulations set forth by the Executive Office of Health and Human Services.
Equal Opportunity / Accessibility An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law.
Contact Information Employee Service Center: 617-979-8500. Diversity Officer / ADA Coordinator: Christina Hyppolite, Christina.R.Hyppolite@mass.gov – 857‑283‑5830. Human Resources (Executive Office of Health and Human Services): 1-800-510-4122 Ext. #4.
Additional Information All employees are paid on a bi‑weekly basis and must have direct deposit. Bargaining Unit: M99‑Managers (EXE). Potentially Eligible for a Hybrid Work Schedule: No. Confidential: No.
#J-18808-Ljbffr