Assistant Director of Food Quality
Workstream, Saint Joseph, MO, United States
The Assistant Director of Food Quality is responsible for the daily execution, consistency, and improvement of food quality standards across all Back of House operations. This role ensures every product served meets Chick-fil-A standards for taste, appearance, accuracy, and freshness—every shift, every day.
This position is highly day-to-day and operational, partnering closely with BOH leaders to coach, correct, and reinforce quality behaviors in real time while supporting long-term system improvement led by BOH Directors.
Primary Purpose
Ensure consistent execution of food quality standards through hands‑on leadership, training reinforcement, and disciplined follow‑through—protecting the guest experience and the brand. Who This Role Reports To
Director of BOH Leadership & Maintenance Director of BOH Food Safety & Food Quality This dual reporting structure ensures food quality execution aligns with both daily operational leadership and long‑term food systems and standards. Key Expectations
Daily Food Quality Execution
Own daily food quality performance across all menu items and production stations. Conduct routine quality checks for taste, appearance, portioning, and hold‑time compliance. Ensure proper execution of LEAN systems (AHA, Cool‑Down Chicken, secondary holding, etc.). Address quality misses immediately through coaching, correction, and retraining. Standards, Systems & Training Reinforcement
Reinforce Chick‑fil‑A food quality standards through shift presence and observation. Support training validation for new hires and developing team members. Partner with the Director of Training and BOH Leaders to close quality skill gaps. Ensure recipe adherence, build accuracy, and proper execution of SOPs. Leadership Support & Accountability
Coach BOH Shift Leaders and Area Captains on food quality ownership. Model calm, precise, and disciplined execution during peak periods. Partner with BOH Directors to identify trends and root causes of quality issues. Maintain clear communication with FOH leaders regarding quality feedback. Food Quality Metrics & Documentation
Support tracking and improvement of Food Quality scores. Monitor waste related to quality breakdowns and execution errors. Assist in documentation related to ERQA quality components and internal audits. Help prepare the BOH team for evaluations by maintaining daily readiness. Culture & Stewardship
Champion pride in craftsmanship and excellence in execution. Reinforce the mindset that food quality is a form of hospitality. Protect brand trust by never compromising standards for speed or convenience. Key Performance Indicators (KPIs)
Food Quality Score: 96% or above ERQA Quality Components Taste CEM – 78% or above Accuracy CEM – 96% or above Recipe and Pathway accuracy and compliance Food Quality Accountability Cadence
Daily: Shift‑based quality walks and immediate coaching Weekly: Trend review with BOH Directors and Area Captains Monthly: Training reinforcement and system adjustments Quarterly: Quality readiness assessments and improvement planning Leadership Competencies
Detail‑oriented with strong execution discipline Calm, consistent, and coachable leader High standards with relational leadership Strong communicator across BOH and FOH Trusted steward of the guest experience Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Ensure consistent execution of food quality standards through hands‑on leadership, training reinforcement, and disciplined follow‑through—protecting the guest experience and the brand. Who This Role Reports To
Director of BOH Leadership & Maintenance Director of BOH Food Safety & Food Quality This dual reporting structure ensures food quality execution aligns with both daily operational leadership and long‑term food systems and standards. Key Expectations
Daily Food Quality Execution
Own daily food quality performance across all menu items and production stations. Conduct routine quality checks for taste, appearance, portioning, and hold‑time compliance. Ensure proper execution of LEAN systems (AHA, Cool‑Down Chicken, secondary holding, etc.). Address quality misses immediately through coaching, correction, and retraining. Standards, Systems & Training Reinforcement
Reinforce Chick‑fil‑A food quality standards through shift presence and observation. Support training validation for new hires and developing team members. Partner with the Director of Training and BOH Leaders to close quality skill gaps. Ensure recipe adherence, build accuracy, and proper execution of SOPs. Leadership Support & Accountability
Coach BOH Shift Leaders and Area Captains on food quality ownership. Model calm, precise, and disciplined execution during peak periods. Partner with BOH Directors to identify trends and root causes of quality issues. Maintain clear communication with FOH leaders regarding quality feedback. Food Quality Metrics & Documentation
Support tracking and improvement of Food Quality scores. Monitor waste related to quality breakdowns and execution errors. Assist in documentation related to ERQA quality components and internal audits. Help prepare the BOH team for evaluations by maintaining daily readiness. Culture & Stewardship
Champion pride in craftsmanship and excellence in execution. Reinforce the mindset that food quality is a form of hospitality. Protect brand trust by never compromising standards for speed or convenience. Key Performance Indicators (KPIs)
Food Quality Score: 96% or above ERQA Quality Components Taste CEM – 78% or above Accuracy CEM – 96% or above Recipe and Pathway accuracy and compliance Food Quality Accountability Cadence
Daily: Shift‑based quality walks and immediate coaching Weekly: Trend review with BOH Directors and Area Captains Monthly: Training reinforcement and system adjustments Quarterly: Quality readiness assessments and improvement planning Leadership Competencies
Detail‑oriented with strong execution discipline Calm, consistent, and coachable leader High standards with relational leadership Strong communicator across BOH and FOH Trusted steward of the guest experience Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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