Senior Enterprise Platform Administrator (ServiceNow & Atlassian)
Soni Resources, New York, NY, United States
Role Title: Senior Enterprise Platform Administrator (ServiceNow & Atlassian)
Our client is seeking an experienced platform professional to own the administration, configuration, and evolution of enterprise work management platforms, with a primary focus on
ServiceNow Strategic Portfolio Management (SPM)
and
Atlassian Jira/Confluence . This role is both technical and collaborative, balancing hands-on platform engineering with governance, stakeholder engagement, and continuous improvement. You will partner closely with portfolio, finance, Agile enablement, and platform teams to deliver scalable, secure, and well-governed solutions that align to enterprise standards and business outcomes.
Core Responsibilities Platform Administration & Reliability
Administer, configure, and support
ServiceNow SPM ,
Jira , and
Confluence
(Data Center and Cloud) Ensure platform availability, performance, scalability, and security, including marketplace add-ons and integrations Lead platform upgrades, release impact assessments, testing, and health improvements Perform best-practice maintenance activities, including customization reduction, data archiving, and user/group audits Monitor system performance and execute proactive maintenance and optimization activities Configuration, Automation & Integration
Configure workflows, projects, issue types, screens, fields, permissions, and automation across ServiceNow SPM and Jira Ensure alignment and synchronization between portfolio, delivery, and Agile tooling Implement and maintain integrations between Jira, ServiceNow SPM, DevOps tools (GitHub, Jenkins), and third-party plugins Develop scripts and automation using
JQL, Groovy, Python, or PowerShell
to enhance platform capabilities Governance, Standards & Roadmap
Define, document, and enforce governance standards, usage guidelines, and operating procedures Participate in technical design reviews and governance forums to ensure alignment with platform strategy Support demand intake, roadmap planning, prioritization, and delivery of platform enhancements Stakeholder Engagement & Enablement
Serve as an escalation point for platform issues, enhancements, and delivery initiatives Communicate platform changes, upgrades, and impacts to internal teams and external partners Build strong relationships across enterprise portfolio, finance, Agile, and technology teams Training, Support & Adoption
Provide end-user support, troubleshooting, and post-implementation assistance Develop documentation, best practices, and training materials Deliver training sessions to users, administrators, and stakeholders to drive adoption and effective usage Monitoring, Reporting & Insights
Define and track KPIs to measure platform health, adoption, and operational effectiveness Build and maintain dashboards, reports, and automation using
ServiceNow reporting ,
JQL ,
Automation for Jira , and
Tableau Continuously evaluate platform performance and implement improvements to support high availability Migration & Platform Transformation
Support and contribute to migration initiatives from
Jira/Confluence Data Center to Atlassian Cloud Assist with data migration, validation, integration updates, and post-migration optimization
Required Experience & Skills
5+ years of hands-on experience with
ServiceNow , including deep expertise in the
Strategic Portfolio Management (SPM)
module 5+ years of experience administering and customizing
Jira and Confluence (Data Center) Strong understanding of
Atlassian Cloud ,
Confluence Cloud , and
Atlassian Organization administration Proficiency with
JQL , scripting, and automation frameworks within Jira Experience with Jira add-ons such as ScriptRunner, JSU Automation, Agile Poker, draw.io, Better Excel Exporter, Bulk Clone, Power Scripts, and similar tools Solid understanding of
Agile delivery frameworks
(Scrum, Kanban) and
ITSM processes Experience integrating Jira with
DevOps toolchains
and
ServiceNow SPM Strong troubleshooting skills across ServiceNow, Jira, and Confluence platforms Excellent communication skills with the ability to explain technical concepts to diverse audiences Strong knowledge of platform security, permissions, and enterprise user management best practices Technical Environment
Unix/Linux server administration, shell scripting, performance tuning, and troubleshooting AWS services including
EC2 ,
RDS/Aurora PostgreSQL ,
Elastic Load Balancing ,
EFS ,
VPC networking , and
CloudWatch Experience collaborating with
DBA ,
DevOps , and
managed file transfer (Axway MFT)
teams Preferred Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline Experience with system and API integrations across Jira (Data Center or Cloud), ServiceNow SPM, Axway MFTs, Apptio, and enterprise data platforms Hands-on experience migrating from Jira/Confluence Data Center to Atlassian Cloud Atlassian certifications
(Cloud or Data Center) ServiceNow Certified Implementation Specialist - Strategic Portfolio Management
Salary: $115,000 to $130,000 annually Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
#SoniTech1
Our client is seeking an experienced platform professional to own the administration, configuration, and evolution of enterprise work management platforms, with a primary focus on
ServiceNow Strategic Portfolio Management (SPM)
and
Atlassian Jira/Confluence . This role is both technical and collaborative, balancing hands-on platform engineering with governance, stakeholder engagement, and continuous improvement. You will partner closely with portfolio, finance, Agile enablement, and platform teams to deliver scalable, secure, and well-governed solutions that align to enterprise standards and business outcomes.
Core Responsibilities Platform Administration & Reliability
Administer, configure, and support
ServiceNow SPM ,
Jira , and
Confluence
(Data Center and Cloud) Ensure platform availability, performance, scalability, and security, including marketplace add-ons and integrations Lead platform upgrades, release impact assessments, testing, and health improvements Perform best-practice maintenance activities, including customization reduction, data archiving, and user/group audits Monitor system performance and execute proactive maintenance and optimization activities Configuration, Automation & Integration
Configure workflows, projects, issue types, screens, fields, permissions, and automation across ServiceNow SPM and Jira Ensure alignment and synchronization between portfolio, delivery, and Agile tooling Implement and maintain integrations between Jira, ServiceNow SPM, DevOps tools (GitHub, Jenkins), and third-party plugins Develop scripts and automation using
JQL, Groovy, Python, or PowerShell
to enhance platform capabilities Governance, Standards & Roadmap
Define, document, and enforce governance standards, usage guidelines, and operating procedures Participate in technical design reviews and governance forums to ensure alignment with platform strategy Support demand intake, roadmap planning, prioritization, and delivery of platform enhancements Stakeholder Engagement & Enablement
Serve as an escalation point for platform issues, enhancements, and delivery initiatives Communicate platform changes, upgrades, and impacts to internal teams and external partners Build strong relationships across enterprise portfolio, finance, Agile, and technology teams Training, Support & Adoption
Provide end-user support, troubleshooting, and post-implementation assistance Develop documentation, best practices, and training materials Deliver training sessions to users, administrators, and stakeholders to drive adoption and effective usage Monitoring, Reporting & Insights
Define and track KPIs to measure platform health, adoption, and operational effectiveness Build and maintain dashboards, reports, and automation using
ServiceNow reporting ,
JQL ,
Automation for Jira , and
Tableau Continuously evaluate platform performance and implement improvements to support high availability Migration & Platform Transformation
Support and contribute to migration initiatives from
Jira/Confluence Data Center to Atlassian Cloud Assist with data migration, validation, integration updates, and post-migration optimization
Required Experience & Skills
5+ years of hands-on experience with
ServiceNow , including deep expertise in the
Strategic Portfolio Management (SPM)
module 5+ years of experience administering and customizing
Jira and Confluence (Data Center) Strong understanding of
Atlassian Cloud ,
Confluence Cloud , and
Atlassian Organization administration Proficiency with
JQL , scripting, and automation frameworks within Jira Experience with Jira add-ons such as ScriptRunner, JSU Automation, Agile Poker, draw.io, Better Excel Exporter, Bulk Clone, Power Scripts, and similar tools Solid understanding of
Agile delivery frameworks
(Scrum, Kanban) and
ITSM processes Experience integrating Jira with
DevOps toolchains
and
ServiceNow SPM Strong troubleshooting skills across ServiceNow, Jira, and Confluence platforms Excellent communication skills with the ability to explain technical concepts to diverse audiences Strong knowledge of platform security, permissions, and enterprise user management best practices Technical Environment
Unix/Linux server administration, shell scripting, performance tuning, and troubleshooting AWS services including
EC2 ,
RDS/Aurora PostgreSQL ,
Elastic Load Balancing ,
EFS ,
VPC networking , and
CloudWatch Experience collaborating with
DBA ,
DevOps , and
managed file transfer (Axway MFT)
teams Preferred Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline Experience with system and API integrations across Jira (Data Center or Cloud), ServiceNow SPM, Axway MFTs, Apptio, and enterprise data platforms Hands-on experience migrating from Jira/Confluence Data Center to Atlassian Cloud Atlassian certifications
(Cloud or Data Center) ServiceNow Certified Implementation Specialist - Strategic Portfolio Management
Salary: $115,000 to $130,000 annually Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
#SoniTech1