IT Service Desk Analyst
Strategic Staffing Solutions, Detroit, MI, United States
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Service Desk Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!
IT Service Desk Analyst
Detroit, MI - Onsite downtown 12+ Months W2 contractor role Pay Rate: $22-$23/hr
Role Summary
Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk procedures Required Skills:
1 year of recent experience in Service Desk/Help Desk operations
* Beware of scams. S3 never asks for money during its onboarding process
Strategic Staffing Solutions is currently looking for a Service Desk Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!
IT Service Desk Analyst
Detroit, MI - Onsite downtown 12+ Months W2 contractor role Pay Rate: $22-$23/hr
Role Summary
Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk procedures Required Skills:
1 year of recent experience in Service Desk/Help Desk operations
* Beware of scams. S3 never asks for money during its onboarding process